6 nights ago at 2100 sharp, my bb connection went down. After an hour or so, I got it back, but it was much, much slower. Since then, my d/l speed consistently tests at 100 to 120kbps.
BT customer service and BT BB customer service spent the next three or four days bouncing my problem back and forth between them. During that time no one at BT suggested that I try speedchecker.bt.com -- I found out about it myself by googling for solutions.
This is what I got from speedchecker:
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5792 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 99 kbps
And this is what I get from my BT Voyager 2091 router:
Statistics | Downstream | Upstream |
Line Rate | 5792 Kbps | 448 Kbps |
Noise Margin | 15.6 dB | 17.0 dB |
Line Attenuation | 15.5 dB | 20.5 dB |
Output Power | 19.8 dBm | 12.3 dBm |
Being a novice at this, I have no idea what the numbers were before last Sunday night, and things like attenuation and SNRM are Greek to me.
After I gave BT the info that I'm profiled at 135k, they seemed to take it a little more seriously. I am now connected via their test socket, and have instruction to call them back after two days if it has not improved. I'm 30 hours into that two days and as I expected, I'm still throttled at 135k.
What, if anything, can I do? How long can I expect this to go on -- it's pretty frustrating, obviously.