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[Black Sheep]

No .......... they are actually part of our competition.

[GigabitEthernet]

But they will move the master socket?

[GigabitEthernet]

Am still struggling to get my Gargoyle router to allow access to the HG612 with one cable. It was possible before when the router did the PPPoE connection whilst being given an IP via DHCP from the modem (router) but as the IP on fibre seems to be assigned by DHCP, this no longer works.

Any help with this?

[burakkucat]

In order to get the master socket moved, TalkTalk would like to send a Qube engineer. Are they a part of Openreach?

Qube Telecommunications Services

[Black Sheep]

But they will move the master socket?

Hmm ?? Good question and one I can't answer I'm afraid ??

I can only comment on other ISP's in-house 'engineers' ....... and fair play to them in the respect that they don't mess around with wiring up to and including the master-socket, as is how it should be.
Not sure how far Qube go though ??

[GigabitEthernet]

But are they allowed to?

[Black Sheep]

My guess is that they aren't

[burakkucat]

But are they allowed to?

Like B*Sheep, I would presume "No". 

However if, for example, a fellow Kitizen entered your abode (clutching her/his gubbins & tool-kit) and re-located the NTE5/A for you no one from Openreach would know. (Personally, in your situation, I would just do it myself -- as, I know, would certain other members.    )

[GigabitEthernet]

It's not going to be an easy job to relocate the NTE5. The cable isn't long enough to go where it needs to be.

[GigabitEthernet]

What I'm most disappointed with is the upload speed, it's maxing out at around 10Mb, I was hoping for nearer to 20.

I've never seen an upstream sync so slow actually.

[GigabitEthernet]

Interleaving's been switched on:

Code: [Select]

Retrain Reason: 1
Last initialization procedure status: 0
Max: Upstream rate = 10755 Kbps, Downstream rate = 55364 Kbps
Bearer: 0, Upstream rate = 10755 Kbps, Downstream rate = 47413 Kbps

Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode(0x0)
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 6.4 6.3
Attn(dB): 23.2 0.0
Pwr(dBm): 11.9 5.1
VDSL2 framing
Bearer 0
MSGc: 18 26
B: 51 241
M: 1 1
T: 64 55
R: 12 12
S: 0.0349 0.7155
L: 14672 2840
D: 927 1
I: 64 127
N: 64 254
Counters
Bearer 0
OHF: 3270153 745349
OHFErr: 12 7
RS: 837046168 2326786
RSCorr: 48992 22
RSUnCorr: 150 0

Bearer 0
HEC: 27 0
OCD: 2 0
LCD: 2 0
Total Cells: 668403253 0
Data Cells: 9725040 0
Drop Cells: 0
Bit Errors: 0 0

ES: 730 32
SES: 10 0
UAS: 402 392
AS: 7332

Bearer 0
INP: 3.00 0.00
INPRein: 0.00 0.00
delay: 8 0
PER: 2.24 9.87
OR: 85.63 25.92
AgR: 47498.45 10781.19

Bitswap: 3296/3296 5/5

Total time = 6 hours 34 min 48 sec
FEC: 48992 22
CRC: 12 7
ES: 730 32
SES: 10 0
UAS: 402 392
LOS: 1 0
LOF: 9 0
LOM: 0 0
Latest 15 minutes time = 4 min 48 sec
FEC: 4480 0
CRC: 3 0
ES: 1 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 15 minutes time = 15 min 0 sec
FEC: 8042 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 1 day time = 6 hours 34 min 48 sec
FEC: 48992 22
CRC: 12 7
ES: 730 32
SES: 10 0
UAS: 402 392
LOS: 1 0
LOF: 9 0
LOM: 0 0
Previous 1 day time = 0 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Since Link time = 2 hours 2 min 11 sec
FEC: 48992 22
CRC: 12 7
ES: 4 7
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0

[GigabitEthernet]

I'm starting to have issues.

The Internet whilst fast seems quite temperamental with loading webpages, etc. They'l stop and start and sometimes I'll have to wait a good 10 seconds until they start loading.

Pinging the BBC, I can see fairly frequently, some of the pings timing out, indicating that some data is being lost in transmission.

Is there a solution to this problem?

[burakkucat]

There are unspecified and on-going issues right across the TalkTalk network. 

The only thing I can suggest you try is to drop the PPPoE session and allow it to restart.

(Don't cause a resynchronisation event between the CPE - CO equipment -- the problem is not at that level.)

[jid]

The only thing I can suggest you try is to drop the PPPoE session and allow it to restart.

I just had a thought for you both, when you restart the PPPoE session (Dynamic IP DHCP in TalkTalks case), make sure the IP Address changes.

Whenever I manually force the session drop, my IP remains the same on resync.

Keep dropping it until the IP changes (can take a few tries/never happen). Just don't disconnect the modem as B*cat says as a few resyncs of that and you'd be in trouble!

When I had congestion on my exchange, I had to reconnect the session a good few times in an attempt to get a new IP - may solve it?

[GigabitEthernet]

How come on ADSL I could make a connection with PPPoA/PPPoE (when bridging a modem and router) but on VDSL only DHCP will create a connection?

Edit: How can I force a new connection when the HG612 is doing the routing?