Sorry I missed that. The way their forum works you may have to wait a while to get one of the TT reps (OCEs) to reply, also because of the way they work do NOT add comments to bump it up as this will do the exact opposite. Once one of the OCEs have replied if you want them to do something they will point you to how to fill in the necessary form and post a reference number in your thread, this is when you may need details of the contract and it will show whose name is on it and they will only talk to that person. At least that is how it should work....
Stuart
No worries. Well I guess I'm not getting a reply today then because I added information. I guess that is slightly my fault, but still, their service is pretty terrible right now. I haven't had a 240p YouTube capable connection for 5 days now. I guess the profile changes just aren't considered a security problem.
Thanks for the info.
