Kitz I want to be 100% certain, not confusion. My mate want to know this by asking u a question below:
I'm a little confused with steps 1-3. Could you clarify a bit more about router/modem. I have a new BILLION VDSL Modem/Router (all in one), thus negating the need for a router. Now, step 1 says, leave the modem cable plugged into socket, then switch off router (my NETGEAR router) by the power button. Then remove the modem (did you mean OPENREACH modem?), then wait 1/2 hr later, and then connect the BILLION modem/router in? Is that the correct sequence? Please advise.