Its frustrating. But I see what you mean.
I don't know if any other disabled person as managed to get on the priority list for BT repairs. The last time I checked it BT were asking for a document that as gone out of existance for long time. So its very difficult to prove a person is disabled by their criteria.
A lot of BT's downside issues I think are well within their own grasp to update and change them. If they become better at what they are good at then I think it would be better for us all.
I think I've had about 5 or 6 phone line (broadband was affected on a couple of those) since moving to fttc. Including one were a fault was fixed and then the line was disconnected at the exchange for some unknown reason.
As I've said before it would be a lot better if the engineers were allowed to leave notes for each other, and also return to an unfinished job instead of it being handed to another engineer who has to start from square 1.
Ok ok, rant over