Ladies & Gentlemen,
I feel it is important to provide some comment, more in sadness than in anger.
However, starting with the positive, there will be many who are yet to be convinced they need
any faster broadband at all, more who are within say 400 m of their PCP cabinets
most able to achieve the maximum sync speed of 80 Mbps at premium prices, even more up to around 1 km from their PCP able to achieve say 30 mbps sync speed. A number of the latter group have yet to wake up to the fact that they are paying a premium price for a sub-standard service, and all ISPs are not falling over themselves to offer reduced charges in these circumstances. BS could tell us a great deal more if he had been super alert and recorded the sync speeds AFTER AT LEAST 2 DAYS. However being realistic he would probably get a severe kicking (if not worse) if he did so.
Those who would like some real-world samples might care to read this document, which has ostensibly been ignored by Surrey CC.
http://www.texp.co.uk/downloads/Broadband%20Performance%20Ewhurst%20-%20Issue%202.pdfThere is no question that
some of the population will be quite content with what they can obtain until they are faced with the quite preposterous situation I found on Sunday. See my
giggle note in the VDSL section. This fault was raised on 29 September and my observation suggests that NOTHING had been done up to yesterday afternoon. (Except raising two false telephone faults and now closing them.) I spent another frustrated hour yesterday "chatting" to India but, as we are now permitted to change the broadband fault contact phone or e-mail numbers / letters on-line, I
assume that there is some activity. This is all obviously a state secret. I find it quite astonishing that Ofcom let BT get away with such appalling fault management via possibly three different Indian groups each at two levels with additional artificial delays imposed together with almost useless on-line fault data when compared with say PlusNet , AAISP, Zen etc. etc. (We also know that BT is not alone with poor fault management.) Again a positive, note that BT are quite capable of handling faults properly for their business clients still I believe via at least one call centre in Dundee.
(Small edits now included in the para. above.)As much of the population live in urban areas the numbers who are semi-content should
hopefully be reasonably high, at least for a few years.
I hope to have sufficient time to give you some more observations shortly.
Kind regards,
Walter