We know that it
might be an issue with the PN Stable rate not having been updated quick enough and we should surely just be able to advise as such... and that often a resync will enable the correct profile to be picked up. Hence me asking Deadman to check his stable rate with PN.
However debating whether or not an ISP is good doesnt much help the OP and we still arent sure yet what the PN stable rate is, nor if this is the solution.
The fact that other ISPs have users with ppp sessions that survive the sync and no IPprofile update indicates that they too are possibly having the same issue with meeting the BTw timings on their equipment too. The problem with plusnet is they are unique in having a stable rate - which in theory should follow the IPprofile - means that it is more on an issue to their customers.
Yes there can be delays, and yes we can say Plusnet are cheap when compared to other ISPs, but at least their CS staff are generally aware of this problem and they are mostly approachable and knowledgeable. I can think of ISPs which are far worse and can leave with with incorrect DLM profiles for months.
Which reminds me I really need to sort out my parents line who appear to be stuck with a 1400 profile on a line that should get around 5Mb. The only reason I havent is (1) dad only does the email and occasional surfing so never notices - and wouldnt have done until I pointed it out (2) Getting through to the ISP support and going through the tedious reboot stuff (3) Im curious to see if it ever sorts itself, but since were talking over 6 months now and it still hasnt :/
So we know that certain ISPs use certain methods to reduce costs - whether it be Indian call centers.. or finding a way to reduce the amount of traffic passing on their network. We all know that PN following the IPprofile was a way of them cutting costs on their [old] centrals, which is one of the most expensive costs that any BTw based ISP has to fork out.
I have no problem with debating about ISPs and such.... but surely the first priority should be helping the OP.. and then
if we find out what the problem was,
then debate the ISP issue.