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[Black Sheep]

UPDATE

Well my brother-in-law text me from Germany today, moaning that I wasn't answering the phone. Grabs phone, no dial tone

So after a little testing, it seems the openreach filter plate on the NTE5 is not passing the phone, but is passing the broadband

Today I have been getting tremendous amounts of dropouts, but since I removed this filter plate and attached a micro filter its been ok.

I never use the landline, unless its for free phone numbers or my brother-in-law calling from Germany and to be honest, I never checked after the FTTC install that is was working

So, could this faulty filter plate be the cause of my problems?

Have called PlusNet and they're arranging for an engineers visit next week....but the agent I spoke too wasn't sure if the plate was the connection issue. He said he could see an horrendous amount of reconnects since the install and said DLM was definitely the cause of my speed reduction.
On a brighter note, my FTTC business install went ok at work today........74/20.  8)

It does indeed sound like the VDSL frontplate is the issue. If you have experienced trouble-free DSL since utilising a MF in the test socket, then it isn't going to take one of our resident scientists to determine the cause. 

I have personally experienced lots of faulty VDSL frontplates, and liken them to the earlier white VDSL modems, whereby I would change it out whatever the EU's issue turned out to be.

Still having the engineer visit may pay dividends, especially if he's a decent one. You get your circuit 'Health checked' and if it's proven to be OK, a possible 're-calc' (reset). I just hope they pick up the tab, and don't pass it on to you ??

[bossian]

It does indeed sound like the VDSL frontplate is the issue. If you have experienced trouble-free DSL since utilising a MF in the test socket, then it isn't going to take one of our resident scientists to determine the cause. 

I have personally experienced lots of faulty VDSL frontplates, and liken them to the earlier white VDSL modems, whereby I would change it out whatever the EU's issue turned out to be.

Still having the engineer visit may pay dividends, especially if he's a decent one. You get your circuit 'Health checked' and if it's proven to be OK, a possible 're-calc' (reset). I just hope they pick up the tab, and don't pass it on to you ??

Well 24hrs on and the connection has stayed pretty stable....been a few drop outs still, but its loads better.

So with that in mind and the fact the filter plate is OR property, don't think I'll be being charged.....fingers crossed

[Black Sheep]

Yup, absolutely right. I'm sure the engineer will report his findings in his write-up, but there's no harm in requesting he/she do this anyway !. 

You are now a BT engineer.

[bossian]

You are now a BT engineer.

I'm feeling humbled now

[Black Sheep]

Ha ha ......... you're probably already twice as good as some of the noobies we have on our books !! Not their fault, 2 weeks training, 1 week 'shadowing' ......... boom .......  you're fit for purpose. <big fat bl00dy sigh>. 

 

[mikehiow]

The engineer that visited me the other day told me the line card I was on must be broken because he could only sync at 60/20 on his JDSU at the PCP despite me already telling him that DLM had banded me and I just wanted a reset. I ended up with a lift and shift.

Nice bloke, though - he did my original install and told me all about his time as a signals engineer in The Army. He seemed to really know his stuff about radio etc. I just put it down to poor training.

[bossian]

<UPDATE>

Got a call from PN today, they have monitored my connection and even though it's been a lot better since I removed the NTE socket and replace it with a micro filter, they can see problems and have got me an OR engineer coming in the morning.

Think a bacon butty will get me a DLM reset after he's finished? 

[DeadMan]

<UPDATE>

Got a call from PN today, they have monitored my connection and even though it's been a lot better since I removed the NTE socket and replace it with a micro filter, they can see problems and have got me an OR engineer coming in the morning.

Think a bacon butty will get me a DLM reset after he's finished? 

Slip him a fiver and he might. Don't think mine did diddly squat.

[bossian]

<UPDATE?

Well I had a real nice engineer here today, for 2hours!! He was getting calls cause he was late for his next appointment But I looked after him with tea and bacon sarnies!

Anyway, in a nut shell, here's what he did.....

Used a JSDU to test the line, low sync shown at 39/6. He did a copper test and that showed REIN ok and wires showing good, all within what's expected. I am 400 mts from CAB.

Complete new nte5 fitted.

New bullet type connection on the overhead to drop, old 66 removed.

Moved to new tie wires at cab and all connection remade with new gel crimps.

DLM reset and JDSU showing 80/20.

Just waiting on PN to sort there speed profiles out to see what happens.

I have had a lot of drop outs since the visit though

[burakkucat]

I have had a lot of drop outs since the visit though

Please clarify what you mean by 'drop outs'.

Is the modem loosing sync with the DSLAM? Or is your router dropping its PPPoE session with your ISP?

[kitz]

>> Will PN/BT know I have the wrong box attached?
>>> In normal circumstances I doubt they would notice (in the sense of doing anything),

They dont, Ive had 2 engineers here they just see the box and dont care.  One of them actually showed interest in the logging facilities and DSLstats which was running. 

Plusnet dont care either. 


>>> I have had a lot of drop outs since the visit though

[bossian]

Sorry, drop outs as in the modem drops sync, DSL light goes out and the re-sync cycles.

I have a support ticket with PN and they're saying the drop outs are "user requests" which normally means my router is controlling the drop outs, but my router logs don't show anything but 'WAN 1 is down' then the usual reconnection info during handshaking.

I have a spare router, so will be testing this out today.

Here's my TBB graph for the last 24 hrs.

My Broadband Ping

My HG612 will be here today/tomorrow......then time to start getting some proper info on my connection stats

[Chrysalis]

yeah you need an unlocked modem for sure, sadly whatever improvement he gave you doesnt look like its fixed your ultimate problem which is the instability. 

Your first graphs posted showed that you was DLM'd at least 3 times, and the 3rd intervention made the line almost stable but then it kept reverting to the previous setting (making less stable) and you was flip flopping.  An example of DLM been not up to the job, your line is in a sorry state.  I know the feeling from my years on adsl, wish you best of luck for fix.

[bossian]

yeah you need an unlocked modem for sure, sadly whatever improvement he gave you doesnt look like its fixed your ultimate problem which is the instability. 

Your first graphs posted showed that you was DLM'd at least 3 times, and the 3rd intervention made the line almost stable but then it kept reverting to the previous setting (making less stable) and you was flip flopping.  An example of DLM been not up to the job, your line is in a sorry state.  I know the feeling from my years on adsl, wish you best of luck for fix.

Daft thing was my ADSL sat solid at 4.5/0.5 and never faltered!

Even though my DLM was reset yesterday, it's come back with a vengeance now! Just done a speedtest that's resulted in 7/6

Anyway, have put another router on the VDSL for now.....but I know it's not going to change anything....but you have to go through the motions......

[burakkucat]

Sorry, drop outs as in the modem drops sync, DSL light goes out and the re-sync cycles.

O.k., so we must assume that there is still some defect in the metallic pathway between the NTE5/A in your home and the DSLAM in the FTTC. 

I have a support ticket with PN and they're saying the drop outs are "user requests" which normally means my router is controlling the drop outs, but my router logs don't show anything but 'WAN 1 is down' then the usual reconnection info during handshaking.

PlusNet are confusing things.    They are not seeing the synchronisation status of the modem with the DSLAM, they are just seeing the drop of the PPPoE session between your router and their server as a result of the loss of the modem - DSLAM synchronisation.

A router has no means of modifying the synchronisation status between the modem and the DSLAM.