UG cabling. Theres a photo somewhere in the thread showing the BT66 and how corroded the terminals were.
>> I hid away my unlocked hg as I was scared it would be taken away for unlocking the thing.
Plusnet know full well that some users unlock and they are very well aware of Bald Eagles Graphing scripts. In fact if they know you have an unlocked modem they will often ask you to upload BE's full monty graphs.
In my particular case it was PN that encouraged me to show the graphs to the engineer so he could see too.
The problem is that not all engineers will understand them.. and I did have one engineer who was entirely dismissive telling me that all the CRCs he saw racking up on his JDSU werent important and my line was fine cause I had no FECs (on an un-interleaved line d'oh). I did politely say that perhaps he may have that the wrong way round, but he insisted he was right and CRCs corrected themselves and he wasnt going to argue. On two of my appts the Test Head was down at the exchange anyhow and full tests couldnt be completed.
If you notice I was also having voice issues with some very noisy voice calls and had resorted to using to using my mobile more as I was getting tired of having to ring people back when they couldnt hear me on the landline. In fact Plusnet rang me and the guy I spoke to was witness to call where he couldnt hear me at all about 3 times due to noise bursts, so they were aware first hand that there was an intermittant voice fault too.
You will also note if you read through the thread, that I too was just about the throw the towel in. However as it turned out I didnt have to because PN straight off rejected BT's FNF and had already escalated it & arranged another appt (with an SFI engineer this time) without me saying anything.
This is one area PN's BOT team do seem to be pretty good at, and if they can see your graphs have something glaringly obvious, then they do appear to fight your corner as much as they can.
>>> When I read your adsl post at start I did chuckle I admit as I put up with that kind of issue for years on adsl.
An adsl line that had sync'd at full 24Mb and 2.6 up on annexM... and sat stable with an unwavering SNRm of 3bd for 6 years without issue totally flatlining.
Then practically overnight started losing sync about 20 times per hour. Downstream dropped to 16Mbps and at times it lost the ability to sync at Annex_M because of the upstream issues.
The only reason I didnt pass it over to BE is cause Id already requested my MAC... If I hadnt already started the FTTC process then I would have been screaming at BE to get it sorted. That is some fairly serious degradation in my books.