It would be nice to let Bald Eagle run the company for a wee while, at least until he got FTTP (oD) installed !!!
Very, very bad idea, commercially!
I would have them investigating faults thoroughly
& getting them fixed in a timely manner.
The group would be bankrupt within 6 months.
(Unless they gave me FTTP (oD) in week one).
I'd then be like the rest - not giving a monkey's about anyone else