Ok, BS, thanks for your further thoughts on this.
While I've been with O2, at around the same time that all the nice new shiny Fibre cabinets were being installed locally, I did experience some stability type issues. Could have been coincidence I suppose. Anyway, after a couple of Openreach engineer visits arranged through O2 (i seem to remember 3 or 4 perhaps, but that could be a bit of an exaggeration) things kind of settled down again, but coincidentally I believe most of the cabinet work had finished by then. This would have been around the latter part of last year. Then, one day, there I was minding my own business, and completely out of the blue another Openreach engineer appeared. I think he said he was an SFI specialist or something like that ? Anyway, over the space of around 1.5 hours or so, he went to a great deal of trouble tidying up my internal wiring (it didn't need much sorting because you [i think] and a few others had assisted me with the removal of an old extension socket which I thought had already been disconnected) and the split VDSL faceplate was installed at that time just in case I wanted to have a fibre service installed anytime soon. This must have been around December 2012 as we talked for some time about the upcoming introduction of Fibre services in the area that I live. I think he told me that I might see around 35-36Mbps if I did go onto a fibre service. As I've found many times before with BT engineers, this guy was extremely helpful as have most BTO engineers that I have met before.
So, Kelly Comms turn up late on Monday afternoon, he takes the previously mentioned call on his mobile and then inspects my existing setup. Plus points to him, as he noticed immediately (without prompting) that I already had the correct faceplate installed, but he seemed a little confused by the fact that I already had an active ADSL line using a TG582n on the O2 service. In addition to this, I have been taking part in an Ofcom / SamKnows line monitoring exercise, so have the router connected to a Linksys Broadband router which monitors all broadband traffic on my line. I told him that he didn't need to concern himself with that. He then unpacked the Hg612 modem, and connected it to the faceplate and power and switched on. He then unplugged the phone cable from the lower part of the faceplate and then inserted what I think you referred to as a 'lollipop'. He then passed a bit of kit (which I wasn't quick enough to see), but he waved it around the 'lollipop' and we heard some tones being emitted. He then went off to my local street cabinet and returned around 20 minutes later, unfortunately with bad news. My first thought was that maybe he had been to the wrong cabinet, as there is one around 100 metres from my flat, and another which I think is around 700 metres. My line is routed through the 700 metre jobby. He confirmed that he had been to the correct one, and he had also talked to his HelpDesk who apparently told him that there was some kind of problem with the change over. I suggested that maybe he might want to talk to Plusnet about this, but he wasn't going to do that. I tried to get through to them - not too easy with the phone having been unplugged !!!, and while I was doing that he removed the Openreach modem and repacked it and then left. Once I had worked out why I couldn't get a dial tone on the phone, actually a 'no brainer' when I remembered that the phone had been unplugged for the tone generator exercise D'oh !!!! Contacted Plusnet to let them know that I wasn't at all happy with this guys performance, and next time that they arrange for an engineer to call can they please ensure that it is someone who knows what they are doing. Preferably a BT Openreach engineer.
The initial response from them was that they didn't know why the job had failed, but I have since been told that it may have been because on the same day as the fibre service installation was being done, they also placed an order for moving my Home Phone service from O2 to Plusnet, although the date for that was specified as 4June2013.
Anyway, if things don't go well tomorrow morning, I shall be contacting some senior people at Plusnet in Sheffield.
Sorry for the verbage, but I always think the more detail supplied the easier it is for a knowledgeable person to provide help. Wish me luck for tomorrow, and TTFN
toulouse