How is it that AAISP take no crap from bto..? What does that mean exactly? I'm sure they suffer at the hands of bto just as much as the next isp?
Have you seen their prices.
They have never really been aimed at the home user, more the business user.
As ever, you pay your (at lot more) money and you get a better service.
They have the qualified staff at the ISP that know what they are on about and can talk 'tech' to BT so neither wastes each others time.
In general the more expensive business contracts get a better response time and attitude than the home user.
To be honest so it should be.
Commercial broadband should be regarded as a different product/setup/concept to cheap and cheerful domestic/retail broadband.
Many years ago when my employer a large company was setting up a mobile phone contract with one of the big mobile companies one of the conditions we required was a dedicated special phone number to call for problems direct to the appropriate operations staff who we knew by name(s) at the mobile company. We as a business were not going have our staff wasting business hours waiting in the general phone queue with the rest of the public to some wretched call centre and then to be cut off, transferred endlessly etc while the real issue was being ignored.
We were paying them a lot of money and got a lot of service in response.