It then does not seem fair that if someone moves from one isp (ceases from it?) to another using a maccode that there should be no charge.
In days of old, if you wanted to move ISP then you did have to cease... wait a week... then when the line was clear from the old ISP, then you could place an order to move to your new ISP. Obviously this was not satisfactory because it meant a period of time when people were without internet access.
The MAC key is used in effect to link a cease and new provide order together, so that both are done at the same time.. only needing the engineer to work on the line the once, rather than on 2 separate occasions.
They dont get off scott free there is a £39.79 + VAT fee for this work which is billed to the new ISP.
Its only £11 for WBC -> WBC because theres 'no man at the exchange' needed for physical moving of wires.
A new connection can be up to £43.59 + VAT depending upon the exchange (Market 3).
I really cant comment on the pricing structure and why they charge what they do
but should not make it a fixed price of £30 for all
I'm just about to throw my hands up in the air, because I checked the price list just a couple of weeks ago when I updated the site.... and checking the price list tonight Ive found something else.
The cease fee appears to now be banded for WBC
Market 3 = £31.12 +VAT, Market2 £6.71 + VAT, Market 3 £5.41+VAT
grrr.. not always easy to find stuff when you need logins linky.... saunters off to make amendments to the site, because the above does only apply to WBC and not 20CN maxdsl etc ]