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[phi2008]

Probably a stupid question but I'm not familiar with master sockets. Below is a picture of my master socket, it doesn't look like the typical master socket I used to have at my old house. Is it a normal master socket that can easily be dealt with(i.e. faceplate etc) when I have my FTTC broadband installed?

[burakkucat]

Assuming that is the the main Line Jack with the master components (capacitor, resistor and over voltage protection), then the installing engineer should replace it with a NTE5/A which would, in turn, be fitted with a SSFP.

If, however, that is a secondary LJU then the master LJU should be identified and the appropriate action, above, should be taken.

[asbokid]

Is it me or is the socket upside-down, or was the cameraman doing a hand stand?!

cheers, a

[phi2008]

Assuming that is the the main Line Jack with the master components (capacitor, resistor and over voltage protection), then the installing engineer should replace it with a NTE5/A which would, in turn, be fitted with a SSFP.

If, however, that is a secondary LJU then the master LJU should be identified and the appropriate action, above, should be taken.

OK, thanks for that. 

Is it me or is the socket upside-down, or was the cameraman doing a hand stand?!

I don't notice those type of things, which shows you my degree of insight into telephone sockets. The house I've moved into was renovated before I arrived and I think that involved work on the phone socket i.e. moving it, I've no idea who did the work but suspect BT weren't involved. I could probably delve deeper into the topic with the renovator but  perhaps it's better I don't know. 

[burakkucat]

Is it me or is the socket upside-down,

  Hmm . . . yes, now that you have mentioned it, I have to agree -- it is fitted upside down in the backing box!