I remember going to a property where a new annex was recently built. The Chap pointed out to me an nte that had been fitted recently on one side but he needed a 2nd line on the other wall. I went to work, fitted an Nte was fitting a lead in down the outside on a frshly rendered external wall and all along toward the end of the annex. I didnt have a look at the previous installation. Some building rubble was in the way. I was almost to the swan neck to connect to the drop wire when the owner came out with a lovely cup of coffee for me
He took a while looking at what I'ld done so far and went light. I was wondering what did I do ? He said come round here and have a look at this, this is what one of your guys did 10 days ago.
We went through the house to have a look at the other side of the annex. It should be a mirror image of what I fitted. Except a patch of render where the hole for the drop wire going into the socket had been blown about the size of a hand palm. The cable stuck out in a big loop away from the wall before the first cleat. The cable wasnt exactly straight running down the wall.Cleats at different distances apart (should be 450mm on a vertical run 300mm on horizontal run, or 1 1/2 lenghts of a hammer verticaly 1 hammer lenght horizontal). The horizontal run was crooked with cable sagging down inbetween cleats and a bit of render chipped near the render support as a cleat was obviously hammered in too near the edge support. And the signature bit which identified to me exactly who did this work was dum-dum sort of pushed on one side of the lead-in by the hole instead of silicone.
I hadn't done anything exceptional, just to the standards that I had been taught. But as the guy said, how come you can do that job the other side and 10 days before someone else from your organisation do that ? Whats your managers number ? Most of the Guys I worked with in BT impressed me with the pride in the work they did. Quality was often a subject when we chatted amongst ourselfs. But you get them in every walk of life.