Kitz,
You have hit a big nail with this.
OFCOM has the power to do all the right things, BUT it is principally financed by the large companies with an interest and will unfortunately it appears only bow to their wishes unless persuaded by the media.
All that have complaints, of whatever point, should ensure that a copy goes to their MP. Only when an MP's in tray starts to get blocked will something start to happen, and happen fast iot sure will!!!!
So every time someonr has a complaint about any form of telecoms related service make sure a copy of the ENTIRE file is sent to their MP.
Block their in trays is the way to a better future,
As a rider to this dont forget the Government received approx 21 Billion £ for the sell off of 3G licences and to Fibre out the nation would be a max it is stated of 14 Billion !!!!!!!!!!
Then there are the NotSpots that there always will be, so little cost would clear that up if there was a people push.
Hope you agree.