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[richi]

Hi gang, looking for advice and perhaps some insider info.

A shedload of neighbours are complaining about peak-time congestion on their FTTC services. As in: 4 Mbps rather than 40. It appears to be BTW only (e.g., Sky not affected).

One neighbour managed to get Plusnet to tell him an exchange VLAN is "under heavy load" -- can anyone shad any light on how long this will take to fix?

Headend exchange is almost certainly Basingstoke (THBZ); voice exchange is Turgis Green (THTG). edit: cabinet 15.

Happy to receive PMs if you don't want to speak publicly!

[gt94sss2]

I would have thought that the ISP concerned could:

a) get an estimate when this will be resolved from BT Wholesale; and

b) see if that customer can be moved to another VLAN if the fix is going to take some time.

[tommy45]

Sky use their own backhaul not BTW, they i'm sure provision circuits on Openreach GEA not BTW

[richi]

Sky use their own backhaul not BTW, they i'm sure provision circuits on Openreach GEA not BTW

That is my point

[richi]

I would have thought that the ISP concerned could ... get an estimate when this will be resolved from BT Wholesale

Me too. Instead they've given a date for an "update" -- which seems pretty meaningless to me.

[gt94sss2]

I don't read them but have you/they tried posting on Plusnet's own forums to get a better answer?

[niemand]

Checking Andrews and Arnold congestion status they don't have anything listed just now, however this could easily mean that they have no customers on the impacted SVLAN. I will ask them about it tomorrow.

[richi]

Checking Andrews and Arnold congestion status they don't have anything listed just now, however this could easily mean that they have no customers on the impacted SVLAN. I will ask them about it tomorrow.

Thanks, C., much appreciated.

I'm unaware of any AAISP users there. The people I'm in contact with are on BT Retail and Plusnet Retail. Other reports say no congestion for users of Sky and Utility Warehouse (resold TalkTalk I think). And no reports of congestion on the estate's other cab. Obviously backs up the "congested VLAN" story.

BTW, I missed the cabinet number: 15 (the other, uncongested, one is 16).