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[steenamaroo]

Thank you for the fast reply, RealAleMadrid,

It's unbelievable how obtuse and evasive these people are.

[j0hn]

Changing the DLM profile from Standard to Speed will result in a DLM reset of some sort.
It would certainly cause DLM to resync the line.

I've never known Talktalk to change a customers DLM profile when asked. I believe ALL Talktalk customers are on the Standard profile.

[RealAleMadrid]

I wouldn't call a line resync any sort of DLM reset.

[steenamaroo]

OK, thanks fellas.
I've asked them to copy and paste line details as they did before.

I'm sure they'll find some way to copy and paste ambiguously. 

[steenamaroo]

As you chaps called, they haven't reset anything.
I'm attaching a transcript here, if anyone fancies a giggle.

I genuinely can't decide if these people have no clue, or if they're deliberately being obtuse.
Either way, I'll let them know I intend to pursue a formal complaint with regard to customer service; Never mind actual service.
The last time I got to this stage, my line magically fixed itself within about 24 hours.

www.steenaudio.com/shared/TT.doc - Brown text is me.


I should also say that my nice new router tells me that interleaving is off and the delay on the line is 0,
so either someone is tinkering of their info is not accurate.
The router did previously report interleaving as being on so I'm fairly confident it's telling the truth.

[re0]

Typical for a lot of consumer broadband services these days and their 1st line support, but the reputation for TalkTalk's support on their forum is certainly at the bottom and I do not know if I can even classify a lot of their responses as being 0.5 line support, let alone 1st. I know the forum used to have some uses back in the days when ADSL2+ was generally the best people could get, and people on their LLU connections (I don't think it was ever applicable to BTW on TT) could request profile changes to adjust their interleaving and SNR, and setting it static so the DLM would not kick in.

Just out of interest, how are your line stats looking now with this new router?

[steenamaroo]

Yes, I've had a browse through their forums and it does seem like there was a glimmer of support where ADSL2 was concerned.
Shame that's gone in favour of reading from a script until DLM removes any possibility of proving anything.


The new router seems great.
It was 02 branded so I flashed the stock 15.4 firmware the disabled config encryption over SSH.
Not sure there's anything I need in there, but throwing it out there.

No telnet, it seems. I was surprised at that because I read a thread here where someone was having trouble, then succeeded in, working out his telnet password.
No matter.

It's been live for 17 hours at 20/50 with interleaving off and g.inp on.
I'm seeing
Output Power up/down - 13.5 and 5.8
Noise Margin up/down - 16.1 and 17.2
Attenuation is reporting 0 - Bug I guess.

Stats are showing
Up FEC - 197
Down FEC - 747
Down CRC -2
Down ES -1.

Everything else is zero. (ses/uas/los/lof/lom)

[tubaman]

I'm pretty sure I could telnet into my 589vac when I had it.
Have you logged into the GUI using the 'engineer' user . The password will be the 'access key' on the base sticker.
There are extra settings in there and I think telnet enable is one of them.
 

Edit - it was SSH, not telnet that I used (http://forum.kitz.co.uk/index.php/topic,19523.msg344530.html#msg344530). Looks like I used the user 'tech' (password as above).
You'd think I'd remember as I wrote a post about it

[re0]

@steenamaroo, the stats are looking a lot better already especially considering the FECs are much lower (I imagine that the G.INP is helping). Perhaps you could post some full stats from SSH?

I am pretty sure @tubaman could correct me if I am wrong since he has owned the router before, but if you download something like Putty and login over port 22 with the router's IP address and use @tubaman's instructions (in ref. to username and password) then you should be able to use the command "sh" for the shell, then "adsl info --stats" to pull up your full stats.

If you run your computer 24/7 or if you have a spare system then you could collect stats on it and have them uploaded to MDWS (My DSL Web Stats, https://www.mydslwebstats.co.uk/) on a regular basis for graphing as this will make it a lot easier for yourself to monitor and for us to help. Since the 589vac does not have Telnet access then you won't be able to use something like DSLStats (http://dslstats.me.uk) (as it requires Telnet). However, if the router has CLI will full access to the required DSL commands then HG612 Modem Stats (http://www.kitz.co.uk/routers/hg612stats.htm) should work fine.

[steenamaroo]

Thank you both for the very helpful information.
I will get on this and see what I can record.

Heh, I don't know if you read the txt document attached but the OCE who was being so evasive replied today and said
"We did not reset DLM, this can only be done by a BT Openreach engineer.
We changed the DLM policy to see if the speed would increase, this is not the same as a DLM reset."

Unbelievable.

[tubaman]

I think the command you'll need is xdslctl info --stats
 

[steenamaroo]

Indeed it is, thank you.
Unfortunately I tried the broadcom DslDiag and it crashed causing the router to reboot,
but I'll allow a day of uptime then return with full stats from xdslctl.

[re0]

@tubaman, on some modems it's interchangable with "adsl", etc. so thanks for clarifying that it's "xdslctl" on this modem in specific.

I just wanted to make a correction to my earlier post and that is to state that HG612 Modem Stats, contrary to what I had implied earlier with it working with SSH, will not work with SSH and will require Telnet access for stats collection. Sorry for any confusion caused in reference to this.

[tubaman]

@re0 - Sorry, I didn't intend to suggest that you were wrong. As you say some modems use "adsl". I don't know if the TG589vac will accept it as I never tried.
 

[re0]

@tubaman - I thought you said it to imply "adsl" doesn't work. I just went along with what you said as you own the router so you know which commands are possible so I was just awaiting a correction if necessary. It should work anyway.