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[Westie]

@BS No good deed goes unnoticed 

[Black Sheep]

LOL ............ believe me, it mostly does in my game.  Appreciate your comment though. 

[burakkucat]

Feeling smug at the accolade from Deathstar ...... t'was indeed myself. :-)

   

[j0hn]

I had a great engineer up in the North West show me all the graphs last year when he was onsite whilst helping me with a noise issue creating millions of CRC errors.

He was able to show me all the details that the DLM was reporting, and with this we were able to isolate the problem and put it to bed.

Plug in Adapters were the culprit, creating REIN.

I did have three issues, bad cable and a bad port that required a L&S + the REIN issue. Took 15 visits to resolve in the end though.......

Great guy he was!

That's a fantastic positive review of an OpenReach visit so I must say a hats off  to Black Sheep.

[jaydub]

So whereabouts in the NW are you BS or is that teliing?

[Black Sheep]

Aw guys ^^^   

Sorry jaydub, that would indeed 'be telling'. 

[renluop]

Are engineers generally allocated to more than one exchange group in an area, or perhaps just one or more exchanges?

[Black Sheep]

Are engineers generally allocated to more than one exchange group in an area, or perhaps just one or more exchanges?

I've read that a few times now and it's not going in.

However, I think I know what you're asking ............ basically, (and this is in general terms as major cities and extreme rural areas will differ), there will be an 'Operational Manager' (OM) patch. This will cover a number of Exchanges usually in the region of 5 or 6.

There will generally be about 8 or 9 OM's, reporting back to the Senior Operational Manager (SOM).

Mostly, the engineer will work on his own OM patch, but can sometimes slip either side into a neighbouring OM Patch dependant upon the workstacks, skill-set shortage, failing appointments etc .....

Engineers can be required 'on loan' .... which will mean they will be working in another OM or SOM patch for the full day. It used to be that if you were 'On loan' within your own SOM patch, it was business as usual ..... an 'on loan' to a totally different SOM patch meant they had to pay for your time out of their budget. Not sure if this is still the case, and it pure semantics anyway.

Hope this answers your question ? 

[renluop]

@BS indeed it does. About my muddled post.

[kitz]

Feeling smug at the accolade from Deathstar ...... t'was indeed myself. :-)

Well done Mr BS 

[Black Sheep]

Well done Mr BS 

Thank you, Leader. 

[Black Sheep]

@BS indeed it does. About my muddled post.

Hey no worries, ren ..... in a way, it kind of supports part of what this thread is about .... you knew exactly what you meant, I struggled a little ..... no one's fault, it's all in the interpretation. 

[renluop]

BS's remark about number of exchanges under OM is in line with my area code

Code: [Select]

Locations using 01425 numbers include:

Bransgore
Burley
Fordingbridge
Highcliffe
New Milton
Ringwood

[Black Sheep]

BS's remark about number of exchanges under OM is in line with my area code

Code: [Select]

Locations using 01425 numbers include:

Bransgore
Burley
Fordingbridge
Highcliffe
New Milton
Ringwood

Alas, it's not as straightforward as that anymore, Ren

Many, many, many 're-orgs', have seen Exchanges with the same STD code be split up across different OM Teams, but actually (if the Exchange is close to a county border), moved to a completely different GM (General Manager - quite high up post) patch.

Purely by way of an example, you could have 2 Exchanges with the same STD code split across 2 different GM patches ... Hampshire and Dorset .... if the geography of the Exchanges was deemed 'a fit' when going through a 're-org' ??. :-)

 

[renluop]

So then Verwood 01202, Bournemouth code, about  6  (miles from me, could end up tied with 01425.

I'll stop diverting the thread before the boss gives me a slap!:'