Our broadband has been disconnecting for months now every time the phone rings and randomly at other times. we got a new face plate with filter, also plugged in router direct to test socket with new filter and no telephone or any other appliances on in the house yet when i ring my line adsl link goes down, openreach changed line card dslam (cease and re provide) still adsl disconnects, openreach even apparently checked by disconnecting the physical line at exchange and adsl still goes down when phone rings (simulated at exchange end) checked the line for high resistance and loads of other things were tested and don. Now they want to "Openreach have suggested a change in the tie pairs on your connection may fix your issue" and they say it it can take 24-72 for us to have no service at this time, so my question is, does any body know if a simple job, like change the tie pairs, should take this long and surely they could connect me temporally (the line)to some spare equipment? also surely this would not be the case as other people in the area have the same problem and use different providers? our lines are direct exchange lines about 8km in lengths.
any ideas welcome.