>> I wouldn't call that greedy.
I'm trying to figure that out too. Plusnet are charged £31.12 ex VAT for the cease... and pass on the charge as £30.
If he's been getting some of the deals that max has claimed Plusnet have given him over the past few years, they haven't been making much profit from him anyhow.
Add in the vast amount of support tickets and staff costs, GEA tests etc... then I think that he has no real reason to moan.