Kitz ADSL Broadband Information
adsl spacer  
Support this site
Home Broadband ISPs Tech Routers Wiki Forum
 
     
   Compare ISP   Rate your ISP
   Glossary   Glossary
 
Please login or register.

Login with username, password and session length
Advanced search  

News:

Author Topic: Any screenshots of recent diagnostics done by Plusnet support?  (Read 1588 times)

ktz392837

  • Reg Member
  • ***
  • Posts: 559
Any screenshots of recent diagnostics done by Plusnet support?
« on: December 01, 2017, 06:47:52 PM »

Is anyone able to help with recent screenshots of all the diagnostics that Plusnet usually add to their tickets when someone reports a broadband fault? (Obviously assuming there is no personal information on them)?

If a few people can post together with a date when run as I would like to see what is included and whether it has changed over the past several months?

Thanks
Logged

renluop

  • Kitizen
  • ****
  • Posts: 3326
Re: Any screenshots of recent diagnostics done by Plusnet support?
« Reply #1 on: December 01, 2017, 07:04:07 PM »

Maybe a silly question, but have you trawled through their Community Forum?
Logged

adslmax

  • Kitizen
  • ****
  • Posts: 1937
Re: Any screenshots of recent diagnostics done by Plusnet support?
« Reply #2 on: December 01, 2017, 07:30:13 PM »

Is anyone able to help with recent screenshots of all the diagnostics that Plusnet usually add to their tickets when someone reports a broadband fault? (Obviously assuming there is no personal information on them)?

If a few people can post together with a date when run as I would like to see what is included and whether it has changed over the past several months?

Thanks

U can ask any plusnet staff for request for GEA Test via plusnet forum here: https://community.plus.net/t5/Fibre-Broadband/bd-p/Fibre
Logged

ktz392837

  • Reg Member
  • ***
  • Posts: 559
Re: Any screenshots of recent diagnostics done by Plusnet support?
« Reply #3 on: December 01, 2017, 07:36:37 PM »

I would like some screenshots (including any graphics) from tickets if at all possible.  I know it is a strange request.  If anyone can help great.

Thanks

Edit: better explain what i am looking for
« Last Edit: December 01, 2017, 07:49:04 PM by ktz392837 »
Logged

kitz

  • Administrator
  • Senior Kitizen
  • *
  • Posts: 33879
  • Trinity: Most guys do.
    • http://www.kitz.co.uk
Re: Any screenshots of recent diagnostics done by Plusnet support?
« Reply #4 on: December 02, 2017, 01:55:56 AM »

I'd have to go trawling through old tickets to find some (which isn't always easy if you cant recall a date).
ADSLMAX has had several fairly recently, so perhaps look at some of his if you want recent.

...  and for comparison, this is a graphic of one done one my line in 2015, which was easy for me to find, as I'd downloaded it to PC.



btw... if you note even back then DLM date stamp was old compared to date of test run.   I first noticed that DLM data would not always be up do date after G.INP mk 1 was released if thats what youre looking for.

Logged
Please do not PM me with queries for broadband help as I may not be able to respond.
-----
How to get your router line stats :: ADSL Exchange Checker

ktz392837

  • Reg Member
  • ***
  • Posts: 559
Re: Any screenshots of recent diagnostics done by Plusnet support?
« Reply #5 on: December 02, 2017, 08:14:29 AM »

Does anyone know if these ever have a line specifically for Banded yes / no?
Logged

RealAleMadrid

  • Reg Member
  • ***
  • Posts: 305
Re: Any screenshots of recent diagnostics done by Plusnet support?
« Reply #6 on: December 02, 2017, 08:34:16 AM »

Look at the profile name in the GEA test, if the speed is not the maximum for the product (e.g. 80Mbps or 40Mbps) then it is a banded profile.

I have also had experience of the GEA test result not being up to date, when I had a line fault earlier this year, the line was banded at a low speed and G.Inp applied on upstream, (normally downstream only). When I pointed this out to PlusNet on their forum, they claimed I was not banded. So the test is fairly useless for examining the current line conditions.
Logged

kitz

  • Administrator
  • Senior Kitizen
  • *
  • Posts: 33879
  • Trinity: Most guys do.
    • http://www.kitz.co.uk
Re: Any screenshots of recent diagnostics done by Plusnet support?
« Reply #8 on: December 02, 2017, 10:49:36 AM »

Does anyone know if these ever have a line specifically for Banded yes / no?

As pointed out by R.A.M, it will show in the Profile Name
eg this is from Max's latest GEA result which shows he is banded at 74Mbps

Quote
Profile Name    0.128M-74M Downstream, Retransmission High - 0.128M-20M Upstream, Retransmission High
Logged
Please do not PM me with queries for broadband help as I may not be able to respond.
-----
How to get your router line stats :: ADSL Exchange Checker

adslmax

  • Kitizen
  • ****
  • Posts: 1937
Re: Any screenshots of recent diagnostics done by Plusnet support?
« Reply #9 on: December 02, 2017, 10:54:31 AM »

@kitz

Code: [Select]
Quote

    Profile Name    0.128M-74M Downstream, Retransmission High - 0.128M-20M Upstream, Retransmission High

This is outdated GEA Test by BT System.

My latest stats below doesn't match GEA Test:

Connection speed (kbps):   74000      19999
Interleave depth:          16      1
INP:                       49.00      0
G.INP:                     Enabled      Not enabled
Logged
 

anything