Broadband Related > ISPs
zen - thoughts?
chenks:
thinking of moving from plusnet to zen.
i know zen have get reasonably good ratings on this sites ISPs listing, but looking for comments from other zen users.
Ixel:
Personally I wouldn't. There's been quite a few customers reporting problems with packet loss or slow single threaded download speeds (myself included).
See https://www.thinkbroadband.com/news/7842-packet-loss-and-speed-problems-at-several-providers
Also see http://forums.thinkbroadband.com/zen/f/4509738-poor-single-thread-performance-problems-return.html?fpart=14&vc=1
They did mostly resolve my problem but I still get issues with speed and some intermittent packet loss at least when I used them until the 13th. I've since had a second line installed by AAISP which goes via the TalkTalk Wholesale back-haul and I've had no issues. The only minor issue I sometimes have is I seem to get an 16ms ping on certain PPP connects. If I kill PPP via the AAISP control panel then it goes back down to the usual 8ms (while I remain on fastpath anyway). AAISP may be more expensive but they are worth the premium for what you get, which is a reliable service, people who know their stuff and a very functional control panel.
chenks:
AAISP prices are simply not something i would be prepared to pay.
sevenlayermuddle:
I've been pretty happy since moving to Zen two or three years ago.
Big selling point for me was the UK-based call centres, and their reputation for being helpful. I've not had to put them to the test over any technical issues but even just for an enquiry about billing or change of service, contact with Zen has always been both professional and pleasant.
gt94sss2:
No opinion on Zen but thought it worth mentioning that one of the collective websites currently has a Zen offer on: https://blog.thebigdeal.com/faqs-broadband-deal-zen/ and https://www.zen.co.uk/thebigdeal which I believe is less than their standard pricing - and open to both current and new customers
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