https://www.ispreview.co.uk/index.php/2017/09/ofcom-toughens-uk-consumer-protection-rules-phone-broadband-isps.htmlThe UK telecoms regulator has today announced that they will introduce a series of changes to improve their consumer protection rules from 1st October 2018, which aim to tackle billing accuracy, debt collection, nuisance calls, complaints handling and support for those with disabilities.
All phone, broadband and mobile (communication) providers in the United Kingdom are currently required to follow Ofcom’s General Conditions of Entitlement, which essentially establish a core set of standards for how the industry should work and interact with customers.
https://www.ofcom.org.uk/__data/assets/pdf_file/0026/106397/Statement-and-Consultation-Review-of-the-General-Conditions-of-Entitlement.pdfFrom the rule changes they look good so far. I like the parts about making caller display free, and also calling on reform for disabled and vulnerable people.
At the moment BT ask to fill out a form and get a doctors signature to prove your disabled under The Chronically Sick & Disabled Persons Act (CSDPA) 1970. This law isn't used to identify a persons disability these days. I hope this will get changed soon. I'm disabled and I don't know how to get this. It seems a bit cynical. Though I suspect like a lot of big organisations its probably something that they have not got around to updating.
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Topic: Ofcom Toughens UK Consumer Protection Rules for Phone and Broadband ISPs (Read 829 times)