When I joined plusnet in 2013 I was told I would get an estimated speed of 40mbps (accurate to +/- 1mbps), however today I am getting a sync of 20.7mbps (this has dropped from 25mbs in the last few months), however, my next door neighbour is getting 38.1mbs (increased from 34mbs in the last few months), he is connected to the same cabinet as me, and his dropcable runs along side mine to the Pole across the road.
Plusnet are trying their hardest not to help, just saying that Openreach have changed their estimates and I've got to just live with the speed I am getting however, I am not happy living with half the speed I was expecting, especially knowing nextdoor has near enough the speed I was expecting.
If I can get Plusnet to send out openreach, would it be easy for Openreach to find out which set of pairs, my next door neighbour is connected to and then if there is any spare usable capacity on the set of pairs he is connected to then connect me to the same set of pairs (sorry I dont know what they call the cable that houses the multiple pairs). I am sure my neighbour will allow Openreach access to his master socket if they need to check anything from that.