Broadband Related > Telephony Wiring + Equipment
Clicking and Echo-y Line
displaced:
Hi,
I posted a little while back about an occasional, regular clicking on my line. This went away for a while but now is back. I did eventually get a corded phone to test with and it too had the noise.
This has now been joined by another symptom. Every now and then the caller will sound 'distant', whilst my own voice will be echoed back to me a fraction of a second after speaking. This makes it very hard indeed to hold a conversation!
Neither problem is present all the time. The clicks are probably there 1-in-10 calls, the echoing probably 1-in-20. If the clicking or echoing is present, hanging up and redialling does not get rid of the problem. However, the problems disappear within 10-20 mins.
Any ideas what kind of a fault either of these could be? Neither seem to affect my VDSL service from what I can see on MDWS.
Thanks!
Chris
burakkucat:
Are you located in a rural area? If yes, are there any electric fences anywhere in your immediate vicinity? If yes, that may be the source of the clicks.
As for the echo effect, I suspect that there is a problem on the telephony line card.
Would you be able to make a recording when the problem(s) next appear? You would then have some evidence to play back to an Openreach technician, tasked to clear the fault.
displaced:
Thanks, burakkucat -- I'll definitely get a recording next time it happens, although the echo-effect might be tough to capture!
We're in a pretty urban location -- nearest farmland is about 1.5 miles away and it's all crops, no livestock that needs shoo'ing away from roads.
My wife says that the clicking's happened recently, but the echoing hasn't happened for a bit. Would there be some incredibly cool-looking monitoring system that would alert OR to a fault with the line card and perhaps they've already replaced it?
Cheers!
burakkucat:
--- Quote from: displaced on August 28, 2017, 11:27:44 PM ---We're in a pretty urban location -- nearest farmland is about 1.5 miles away and it's all crops, no livestock that needs shoo'ing away from roads.
--- End quote ---
I think, therefore, we can rule that out.
--- Quote ---<snip> . . . the echoing hasn't happened for a bit. Would there be some incredibly cool-looking monitoring system that would alert OR to a fault with the line card and perhaps they've already replaced it?
--- End quote ---
There might be. Perhaps Black Sheep would be able to enlighten us on that subject? :-\
Iam_TJ:
--- Quote from: displaced on August 28, 2017, 07:47:28 PM ---I posted a little while back about an occasional, regular clicking on my line. This went away for a while but now is back. I did eventually get a corded phone to test with and it too had the noise.
--- End quote ---
How regular? E.g. 24 hours a day at 30 second intervals? If you can be specific about the duration and period it may be possible to correlate that to some electricial equipment in your home or others nearby, or some local industrial/workshop facility.
--- Quote ---This has now been joined by another symptom. Every now and then the caller will sound 'distant', whilst my own voice will be echoed back to me a fraction of a second after speaking. This makes it very hard indeed to hold a conversation!
--- End quote ---
This suggests an intermittent "line fault" caused by signal reflection and should be enough reason to open a fault report with your communications provider especially if, as has been said, you can capture a recording of it. It would also be very very useful for engineers if you keep a diary and record times and dates you notice it.
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