Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[burakkucat]

sorry hospital rang so had to divert my attention

That has to be the priority.

17070 gives correct number
I can ring my phone
modem still has no sync

Using the telephone, does it behave as normal; does it sound normal? (I'm trying to assess the state of the D-side pair.)

If "yes" is the answer to both questions, then the lack of access to the Internet will be down to a DSLAM fault or further upstream towards the head-end exchange. Ideally we would really like to know if any of your near neighbours are also affected with the outage.

[Chrysalis]

yeah it sounds normal, my theory is I am on a new pair, and its simply not been connected to the FTTC cabinet.

I will ring sky early tomorrow morning giving it time for the midnight today expiry to pass.

[burakkucat]

Hmm . . . That is a possibility. But it causes one to question the competence of the person tasked to fix the fault. 

[NewtronStar]

I can smell a rat here 

[NewtronStar]

Your ISP should have been able to detect a fault and if needed issue one of those OR engineer visits ASAP it's now 5 days without a DSL signal as neither of these has been done it makes me wonder whats going here.

[kitz]

I also think something strange is going on. What it is I dont know but a 5 day outage and nothing on any of the status checkers.  If it was either the copper or Fibre MU..  or even the cab, I would expect something to show up on the Zen status.

I then started wondering if MU could be something to do with the Sky backhaul but then again you'd expect them to put something up on their own SS.   If they had to dig up the road, then would there be anything on roadworks.org as surely it would cause some traffic problems.

If it was a new pair - or rather pair swap- then I wouldn't expect you to then have to wait for them to put the DSL back on it.  Its all rather puzzling.  Could someone have nabbed the line? 

[burakkucat]

A couple of pages back I asked the (somewhat tongue-in-cheek) question --

Does Leicester suffer from Openreach sub-contractors (either Kelly Communications or M.J. Quinn)? Someone has quite clearly reconnected your pair but to the wrong up-stream telephony circuit.

I am wondering if, during the time this outage event has been ongoing, the port on the DSLAM line-card has been allocated for somebody else's use and no one is prepared to admit to the blunder. 

[Chrysalis]

thanks for the help so far, i have wondered of course if there is a cover story but it went down during dusk on sunday not the sort of hours one would expect an engineer to be working.

have sky accidentally ceased and now are reactivating if yes then their tech support are good actors, are openreach covering up? no idea.

i have just presented what i believe to be the facts. as soon as possible this morning i am ringing sky again.

[Chrysalis]

Well I got through to someone who was in a pretty bad mood, wouldnt say anything other than I am on day 4 of the 5 days and openreach are still working on it.

[Chrysalis]

Just noticed modem is synced when went into lounge to get food.

And holy I have a good pair, fair to say the banding is now holding line back.

74mbit sync with 10db snrm.  Modem is still only connected over lan tho I will connect back to pfsense in a bit, as need to go doctors.

Attainable Rate (Kbps)   92036   36746

[Chrysalis]

sky is still down, but I have connected the unit to pfsense and left my phone as the gateway so it should be uploading to MDWS over my EE connection.

I did this before leaving just in case more crosstalk appears so have a set of baseline QLN etc.

[Chrysalis]

back online now, so seems fixed.

The way the voice came back first followed by cabinet and then later sky, seems to match what would happen on a new line provision?

[burakkucat]

back online now, so seems fixed.

That's good to know.    Hopefully no more problems. 

Since I have been prompted, by N*Star's & Kitz' posts, to give your problem some further thought I have come to a conclusion that something out of the ordinary has occurred and the information, of which you have been provided, is both opaque & non-committal. I guess we will never know the true train of events. 

[Chrysalis]

If my attainable plummets over next day or so that may suggest they reconnecting other users, so will be interesting to see if it holds.

[burakkucat]

I have just taken a quick look, via MDWS, at your circuit's statistics.

Currently there is not a lot to see. However there is a rather peculiar pulsing in the DS of your SNRM plot. It's not so obvious for the US.