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Author Topic: Loss of Both Broadband Internet Access and Telephony Service  (Read 14444 times)

burakkucat

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Re: Loss of Both Broadband Internet Access and Telephony Service
« Reply #15 on: July 11, 2017, 04:43:22 PM »

If this means anything.

If I ring my landline, it rings on the phone calling out but not at home.

Does Leicester suffer from Openreach sub-contractors (either Kelly Communications or M.J. Quinn)? Someone has quite clearly reconnected your pair but to the wrong up-stream telephony circuit.

Are you able to make a call to 17070 so as to hear the "This circuit is defined as . . ." announcement?
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Chrysalis

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Re: Loss of Both Broadband Internet Access and Telephony Service
« Reply #16 on: July 11, 2017, 06:50:31 PM »

nope line is dead

before line was dead, but now line is dead 'and' the phone has a "line cord not detected error" (that error usually appears if disconnect phone from socket).

Looks like an attempted repair has happened but been messed up based on the changes and your thoughts, but I have to wait till friday now as sky told me I need to give it up to 5 days.

--edit--

I just tried modem and can confirm that still dead also.
« Last Edit: July 11, 2017, 07:02:53 PM by Chrysalis »
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tickmike

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Re: Loss of Both Broadband Internet Access and Telephony Service
« Reply #17 on: July 11, 2017, 07:09:48 PM »

Radio Derby saying a major cable fault (Cable Fire) affecting a large area two days ago.
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I have a set of 6 fixed IP's From  Eclipse  isp.BT ADSL2(G992.3) line>HG612 as a Modem, Bridge, WAN Not Bound to LAN1 or 2 + Also have FTTP (G.984) No One isp Fixed IP >Dual WAN pfSense (Hardware Firewall and routing).> Two WAN's, Ethernet LAN, DMZ LAN, Zyxel GS1100-24 Switch.

Chrysalis

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Re: Loss of Both Broadband Internet Access and Telephony Service
« Reply #18 on: July 11, 2017, 07:15:08 PM »

yeah is a message about that on the sky user forum but I think thats a sky backhaul issue which wouldnt affect my modem sync.

I am on hold with them, as getting impatient.

--update--

Raised to second stage repair, fault with MU, road works needed, aim to have resolved by midnight 12th july. Sky will be given another update on 13th.

I am about 2 gig into my 10 gig of purchased data from EE right now :) Been watching youtube videos at 240/360p
« Last Edit: July 11, 2017, 07:22:13 PM by Chrysalis »
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kitz

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Re: Loss of Both Broadband Internet Access and Telephony Service
« Reply #19 on: July 11, 2017, 08:59:42 PM »

nope line is dead

before line was dead, but now line is dead 'and' the phone has a "line cord not detected error" (that error usually appears if disconnect phone from socket).


Doesnt that usually mean between the DP and customers equipment. 
I know you said you have UG.  Do you have a BT66?  If so are they the old metal IDC blocks which can be prone to corrosion?
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Chrysalis

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Re: Loss of Both Broadband Internet Access and Telephony Service
« Reply #20 on: July 11, 2017, 09:06:29 PM »

I dont know whats going on hence me asking for advice :)

I would love to know what a MU fault is as well :)

Its good I have a planned fix date now, before I was advised it could be anything within 5 working days.

Basically the cord error on my BT handset, usually appears if its not connected to the nte5, so basically its just saying there is no detected phone line.

There is kitz what I think is a junction box near the roof, my line is fed from it, however I have never been able to get it checked by an engineer, they tend to take a look at it and decide to not bother.  It seems tho openreach already know where the fault is based on what sky told me, it looks like its under a road somewhere if they need to do roadworks.
« Last Edit: July 11, 2017, 09:08:35 PM by Chrysalis »
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burakkucat

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Re: Loss of Both Broadband Internet Access and Telephony Service
« Reply #21 on: July 11, 2017, 10:13:06 PM »

Basically the cord error on my BT handset, usually appears if its not connected to the nte5, so basically its just saying there is no detected phone line.

It would just be looking for the nominal 50V DC across the pair.

As for an "MU fault", perhaps Black Sheep would be able to enlighten us, please?
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kitz

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Re: Loss of Both Broadband Internet Access and Telephony Service
« Reply #22 on: July 11, 2017, 11:24:50 PM »

Main Underground

The MUCJ network consists of the cables junction (CJ) network, which connects local exchanges to
each  other  and  to  their  parent  trunk  exchange  for  long-distance  calls  and  the  main  underground
(MU) trunk network
, which connects trunk exchanges to each other.


BT's Copper Cable
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burakkucat

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Re: Loss of Both Broadband Internet Access and Telephony Service
« Reply #23 on: July 12, 2017, 12:10:19 AM »

Main Underground

Yes, that would be it. Thank you.  :)

In terms of main trunk network and the junction network I wonder how much of them are still metallic? I would guess that almost all of both networks would now be optical-fibre based.  :-\
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Chrysalis

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Re: Loss of Both Broadband Internet Access and Telephony Service
« Reply #24 on: July 12, 2017, 06:56:57 AM »

So how would the MU affect a FTTC connection which is only D side?

Is this MU a secondary fault which they have detected or it can somehow affect the D side as well.
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kitz

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Re: Loss of Both Broadband Internet Access and Telephony Service
« Reply #25 on: July 12, 2017, 10:17:16 AM »

Quote
MU, road works needed,
Quote
So how would the MU affect a FTTC connection which is only D side?

I suppose MU could also apply to the fibre part of the network back to the headend exchange...  but then that wouldn't account for why your phone isnt working either would it.  :no:

I was thinking last night if it was the Main Underground, then you would expect a lot of people in your area to be affected.    I still find it very strange that nothing is showing on the status checkers.  The Zen one is usually very good giving info right down to the specific PCP no.    Are your neighbours also having problems?

There's one checker that I haven't tried and that is the Openreach one here as it requires your post code.
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Chrysalis

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Re: Loss of Both Broadband Internet Access and Telephony Service
« Reply #26 on: July 12, 2017, 10:58:29 AM »

I have sent you a PM, and all the neighbours I speak to are on VM.
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Chrysalis

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Re: Loss of Both Broadband Internet Access and Telephony Service
« Reply #27 on: July 12, 2017, 05:01:17 PM »

cabinet looks normal, the mystery is still ongoing :)

Didnt go by it on the way, and I had to make the taxi go by it on way back so I could have a look :)

--edit--

I got dial tone.
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burakkucat

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Re: Loss of Both Broadband Internet Access and Telephony Service
« Reply #28 on: July 12, 2017, 05:25:28 PM »

I got dial tone.

A quick 17070 to listen to the "This circuit is defined as . . ." message would be appropriate. If it does not return your number then that's something else to report to Sky.
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Chrysalis

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Re: Loss of Both Broadband Internet Access and Telephony Service
« Reply #29 on: July 12, 2017, 05:44:45 PM »

sorry hospital rang so had to divert my attention

17070 gives correct number
I can ring my phone
modem still has no sync

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