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[Chrysalis]

Line is completely dead today

no sync light on modem, no voice tone.

The fact there is no voice tone should at least make it easy to report, shouldnt have to go through sky hub routine on fault.

[kitz]

 
Hope that you get it sorted soon.

[Chrysalis]

thanks kitz, it is an external fault detected on tests so no engineer visit required, 1-5 day fix time.

Some sites arent working over EE, they only on ipv6 no ipv4, all ipv4 traffic they use a tunneling system and I think its not working properly.  All fun and games today.

Also my VOLTE is broken so when I make a call I am dropping down to a slower connection as well.

[burakkucat]

thanks kitz, it is an external fault detected on tests so no engineer visit required, 1-5 day fix time.

Is there any indication as to the location of the fault?

The reason why I ask is that if an out-of-control vehicle has flattened the "fibre" cabinet, both the Broadband and telephony services would be non-existent. If that was the case, the big unknown is what manufacturers' equipment would be used for the replacement.

[Chrysalis]

no idea I cannot see my own cabinet from here, but I will pray you are right.

[Chrysalis]

I have left my modem powered down, but will check if its fixed using the handset.

I have fixed also most of my EE issues now and can reach most endpoints, I managed to force ipv4 natively to bypass their ipv4 inside ipv6 tunneling system.

I will try to look later at my cabinet.

[kitz]

It looks like you are still down (MDWS).   
The odd thing is that I cant see anything on any of the usual status checkers.

[Chrysalis]

I havent looked at the cabinet, its too far for me to walk at the moment, and I am not getting a taxi just to see if its broken

I have checked my DP and outside of house, no damage there, so I guess the cabinet is the second most likely spot as rest is underground.

If it is still dead wed afternoon I am due to be going that way in a taxi for a hospital appointment so I can visually check then.

[NewtronStar]

Two weeks ago our DSL & Internet LEDS on the 8800NL went blank at 12:00 no connection for 2 hours though telephone worked and called ISP they did the tests and code fault came up as being on OR side  this fault effected everyone on are cabinet.

Having a local exchange serving the POTS and another serving the Broadband seems to have an advantage when it comes to situations like this.

[Chrysalis]

burakkucat your initial theory might be right.

I checked on the BTw checker, and only adsl is listed.

FTTC doesnt appear at all, not even a waiting list.

[Chrysalis]

something might be happening, my phone now has a cord line error, which wasnt present the previous 2 days.

[kitz]

I still think its odd that nothing appeared on any of the service status that I could see. 
I usually use the Zen one as they are quite detailed with the information.
For example this one which shows NGA FTTC PCP1 - link

There's also another one NGA FTTC NMBHKG PCP 26 RAYLEIGH - CARD DOWN CAUSING LOSS OF COMMS

Do you know if its just Sky connections that are down?

[Chrysalis]

There is a sky alert for the east midlands, but that is now supposedly fixed and didnt list Leicester, I know there is an openreach issue as my modem isnt syncing.  Also sky told me was an openreach external fault detected.

For all I know this external fault could just be my line, no specifics were given.

[Chrysalis]

If this means anything.

If I ring my landline, it rings on the phone calling out but not at home.

[burakkucat]

I checked on the BTw checker, and only adsl is listed.

FTTC doesnt appear at all, not even a waiting list.

How very odd.   

If the service is still out tomorrow, it might be worthwhile asking your taxi driver to drive slowly past the pair (telephony and fibre) of cabinets so you can look and take photographs, if necessary.