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Author Topic: Cannot make outgoing calls  (Read 596 times)

d2d4j

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Cannot make outgoing calls
« on: August 09, 2017, 09:24:58 AM »

Hi

I hope someone may be able to help sorry

We have a client (very long story and cannot sat too much), which we are tasked with to help, with their clients they take over from (insolvency related)

On one case we are dealing with, a Pstn line can receive calls, is used for dsl which is working but no calls can be made

You hear a dial tone, no noise etc so it's clear, but on the 5 digit, it simply goes to pitch tone and no call can be made

My initial thought was outgoing call blocking without a 4 digit pin been inputted first, but the client has asked the people at the company and they say it never had one

Would bt ever stop outgoing calls whilst leaving incoming calls working, and bt broadband working

My thought is it should work in full or be disconnected

Any ideas greatly welcome as I do not think bt would be helpful in resolving this matter, but if I had too, I will ring them.

Many thanks

John
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roseway

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Re: Cannot make outgoing calls
« Reply #1 on: August 09, 2017, 10:06:56 AM »

I would guess that outgoing calls are blocked because the bill hasn't been paid, but the line rental was paid in advance and is still valid.
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4candles

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Re: Cannot make outgoing calls
« Reply #2 on: August 09, 2017, 10:37:40 AM »

Sounds like a 'stopped' line ie no line rental is being paid, for whatever reason, but the broadband is being paid for, or has unintentionally been left in service.
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Black Sheep

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Re: Cannot make outgoing calls
« Reply #3 on: August 09, 2017, 10:41:43 AM »

'Stopped' or 'TOS' (Temporarily out of service), won't allow incoming or outgoing calls.  :)
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Black Sheep

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Re: Cannot make outgoing calls
« Reply #4 on: August 09, 2017, 10:43:37 AM »

PS ......... it simply sounds like 'OCB' has been applied.
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d2d4j

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Re: Cannot make outgoing calls
« Reply #5 on: August 09, 2017, 11:35:06 AM »

Hi

Many thanks

I am receiving reports broadband is not working, but can ring the number and the fax answers. (Fax is also used on broadband line)

So I think your all correct and service is restricted and been ceased.

Payment - it is in administration and bt notified as all creditors have to be, which usually stops most services asap, unless information is needed, and an obligation is that provider to maintain services (even with no payment). However, this is in exceptional cases only - I have only ever had to invoke this via the IP (Insolvency Practitioner), which authorises our company to act on their behalf when dealing with technical/IT systems.

Once again, many thanks for you help, it's appreciated and just wanted to make sure I had not overlooked anything for outgoing calls.

Many thanks

John
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4candles

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Re: Cannot make outgoing calls
« Reply #6 on: August 09, 2017, 11:41:33 AM »

Hi BS - point taken, but I meant 'stopped' as in when someone moves out of a property, and the line is stopped so it can subsequently be 'started' when someone else moves in.
In that situation surely there is incoming service, and also dial tone , but as described in the OP calls will fail after the first few digits.


TOS of course is different.
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4candles

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Re: Cannot make outgoing calls
« Reply #7 on: August 09, 2017, 12:17:58 PM »


In that situation surely there is incoming service



Just thought I'd google that to check, and I'm wrong.   :-[


False memory syndrome?
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Black Sheep

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Re: Cannot make outgoing calls
« Reply #8 on: August 09, 2017, 03:06:23 PM »

Ha ha ..... was just about to reply to the other comment above, and then saw the very last comment you made.

What would we do without 'GOOGLE' for reference, eh ??  :) :) :)

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burakkucat

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Re: Cannot make outgoing calls
« Reply #9 on: August 09, 2017, 05:22:55 PM »

What would we do without 'GOOGLE' for reference, eh ??  :) :) :)

Ask amongst ourselves and make a decision based on the majority response, perhaps?  ;)
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Dray

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Re: Cannot make outgoing calls
« Reply #10 on: August 09, 2017, 05:34:34 PM »

Use altavista?
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Black Sheep

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Re: Cannot make outgoing calls
« Reply #11 on: August 09, 2017, 05:39:34 PM »

Use altavista?

Ha ha ...... memories.
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kitz

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Re: Cannot make outgoing calls
« Reply #12 on: August 09, 2017, 11:45:59 PM »

hahaha

Excite and Lycos for me, although I also recall the likes of Ask Jeeves and DogPile etc. 
I do believe that Excite was my main portal from about 1996 used with Netscape Gold. 
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