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Author Topic: Stuck IP Profile on FTTC 3db  (Read 495 times)

Tazz

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Stuck IP Profile on FTTC 3db
« on: July 16, 2017, 12:49:03 PM »

Hello

it seems my line is now on a 3db noise margin. I used to sync the full 79999 back before coss talk a few years ago and it slowly went down to about 71Mb sync. Well to my delight when I saw my line rysnc around midday each day and lower the noise margin first to 5db giving me around 74Mb sync then 4db giving me 77Mb sync and finally 3db (3.5 due to hitting the max again) 79999 again where it has stayed.

However I did notice each day even though these faster syncs the first day there was no increase in IP profile. Then as the days went on I would get the IP Profile from the speed the day before. So now I am stuck on a 74.1Mb IP profile. I would expect around 77.35 again with max sync.

It has been a few days and I have turned off the modem and router for 30 mins still it is stuck.

Max:   Upstream rate = 21631 Kbps, Downstream rate = 81068 Kbps
Bearer:   0, Upstream rate = 19999 Kbps, Downstream rate = 79999 Kbps
Bearer:   1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State:   L0
Mode:         VDSL2 Annex B
VDSL2 Profile:      Profile 17a
TPS-TC:         PTM Mode(0x0)
Trellis:      U:ON /D:ON
Line Status:      No Defect
Training Status:   Showtime
      Down      Up
SNR (dB):    3.4       7.2
Attn(dB):    16.1       0.0
Pwr(dBm):    14.1       6.8

 Download speedachieved during the test was - 71.58 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-74.1 Mbps .
 Additional Information:
 IP Profile for your line is - 74.1 Mbps

Any ideas? Has anyone else seen this? :-\

MYDSLSTATS: tazzuk


« Last Edit: July 16, 2017, 01:12:56 PM by Tazz »
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Chrysalis

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Re: Stuck IP Profile on FTTC 3db
« Reply #1 on: July 16, 2017, 12:54:48 PM »

is isp plusnet?

if yes ask them to fix it.
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Sky Fiber Pro - Billion 8800NL bridge & PFSense BOX running PFSense 2.4 - ECI Cab

Tazz

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Re: Stuck IP Profile on FTTC 3db
« Reply #2 on: July 16, 2017, 12:58:39 PM »

is isp plusnet?

if yes ask them to fix it.

Its BT
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Chrysalis

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Re: Stuck IP Profile on FTTC 3db
« Reply #3 on: July 16, 2017, 02:39:48 PM »

ok your problem is unusual, disconnect from the PPP session wait a minute or so and then reconnect, the profile is suppose to sync up on every PPP connect.

If that still doesnt work you will have to report it as a fault.
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Tazz

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Re: Stuck IP Profile on FTTC 3db
« Reply #4 on: July 16, 2017, 02:44:04 PM »

Hello

I have tried this a few times I dont want to try any more today as we have done this twice already. BT Were unhelpful and would not pass it to openreach as they say my line is giving me within limits etc. They did give me the line test details though:

Test Outcome:  End User logged in but not pingable (possible firewall)

Test ID: 38998 User Domain: BBEU*******
PPP Session: PPP session is PPPoE and terminates on HGW  Session Start Time: 16-07-2017 13:41:28 
SVLAN Status: AMBER  Session Duration: 0w0d 

Circuit Details 
RAS IP Address: 10.162.15.  RAS DNS: 
Ras Type: MSE  LNS IP: N/A 
 IPV6 Address :  :: 
IPV6 Raw Address :  0:0:0:0:0:0:0:0 

Circuit Rates 
Upstream  Downstream 
Initial  Final  Rate  Initial  Final  Rate 
IP Packet  294265  443332  14906.7  443316  294282  -14903.4 

NTE Details 
DSL Max: Y 
NTE Message: This is a wBC circuit. The session terminates on RAS. 
 
QoS Details     
QoS Message (ADQ): Assured QoS is inactive. Other QoS parameters are displayed below.
QoS Enabled (ADQ): N
   
Aggregate Traffic Details   
 CVLAN Rate
Configured Rate (kbps): 76325
Transmission Rate (kbps) over 10 secs: 1.518399953842163
 Aggregate Rate
 Sent Received
No. of Bytes: 6.21148732E8 1.22549045E8
No. of Packets: 443332.0 294282.0


As you can see the configured rate is showing as wrong. This is stuck yet they wont escalate it. I even asked to talk to a manager who would not.
« Last Edit: July 17, 2017, 05:54:23 PM by Tazz »
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Chrysalis

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Re: Stuck IP Profile on FTTC 3db
« Reply #5 on: July 16, 2017, 03:30:34 PM »

what profile do you see on the bt wholesale test?

I am not sure that cvlan is the ip profile and if it is its only slighltly lower then what I would expect.

hopefully someone else can chime in here with their thoughts.
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Tazz

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Re: Stuck IP Profile on FTTC 3db
« Reply #6 on: July 16, 2017, 04:29:52 PM »

what profile do you see on the bt wholesale test?

I am not sure that cvlan is the ip profile and if it is its only slightly lower then what I would expect.

hopefully someone else can chime in here with their thoughts.

 Download speedachieved during the test was - 71.58 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-74.1 Mbps .
 Additional Information:
 IP Profile for your line is - 74.1 Mbps

I also found this ref CVLAN: https://community.plus.net/t5/Broadband/New-FTTC-Install-Wrong-IP-Profile/td-p/1076714
« Last Edit: July 16, 2017, 04:43:21 PM by Tazz »
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Mark07

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Re: Stuck IP Profile on FTTC 3db
« Reply #7 on: July 17, 2017, 04:42:17 PM »

Having the same problem with my parents' line.

Synced at 37 down, but IP profile is stuck at 29.8.... risked a reboot of the hub, sync was roughly the same but IP still stuck.

Might it be a broader BT issue?
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Tazz

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Re: Stuck IP Profile on FTTC 3db
« Reply #8 on: July 17, 2017, 05:51:51 PM »

Looks like line resynced again today. DS went from 79999 to 80000 but IP profile became unstuck.

 Download speedachieved during the test was - 77.2 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-77.35 Mbps .
 Additional Information:
 IP Profile for your line is - 77.35 Mbps

http://beta.speedtest.net/result/6462591189
« Last Edit: July 17, 2017, 08:24:06 PM by Tazz »
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tommy45

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Re: Stuck IP Profile on FTTC 3db
« Reply #9 on: July 18, 2017, 03:48:33 AM »

SVLAN Status: AMBER Could give you slow downs (throughput at peak times ) should be Green, though this is a separate issue, i had a stuck BTIP profile when i was with PN, they at first tried fobbing me off, i e-mailed their CEO
« Last Edit: July 18, 2017, 03:51:50 AM by tommy45 »
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Tazz

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Re: Stuck IP Profile on FTTC 3db
« Reply #10 on: July 18, 2017, 08:07:11 PM »

SVLAN Status: AMBER Could give you slow downs (throughput at peak times ) should be Green, though this is a separate issue, i had a stuck BTIP profile when i was with PN, they at first tried fobbing me off, i e-mailed their CEO

I saw that made me laugh because that is classified info at BT  :lol:
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