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Author Topic: DSLStats abandoned while Win 7 Computer was a *******  (Read 4153 times)

renluop

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DSLStats abandoned while Win 7 Computer was a *******
« on: April 19, 2017, 03:33:24 PM »

But having got my refurb Windows 10, I've reinstalled it, v5.9. I, however, am getting frequent invalid floating points, and often it has closed down, so my records are gappy. :(

Perhaps 5.9  is not suited to my situation, so what earlier versions would you suggest, and other advice? Please!
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roseway

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Re: DSLStats abandoned while Win 7 Computer was a *******
« Reply #1 on: April 19, 2017, 03:59:24 PM »

Where did you install the DSLstats files? The reason I ask is that the Windows version of DSLstats is rather fussy about its location, although I'm not entirely sure why. A couple of users have found that reinstalling DSLstats in one of the user's own folders and deleting the configuration files before restarting it, made this sort of problem go away. If you look at the event log before closing it down, you'll see a line giving the location of the snapshot folder - the configuration files are here as well, unless you've changed one or the other.
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  Eric

renluop

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Re: DSLStats abandoned while Win 7 Computer was a *******
« Reply #2 on: April 19, 2017, 05:42:03 PM »

\User\myself\AppData\Local\dslstats\*

*files and folders contained are:
DSLStats32W5.9: files- webserver; dslstats; errors1.dat; es data; traffic; traffic; all snapshots
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roseway

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Re: DSLStats abandoned while Win 7 Computer was a *******
« Reply #3 on: April 19, 2017, 07:28:21 PM »

I'll have to have a think about that. It's a slightly unusual arrangement, but I can't say it's wrong.
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  Eric

roseway

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Re: DSLStats abandoned while Win 7 Computer was a *******
« Reply #4 on: April 20, 2017, 10:59:22 AM »

I don't have Windows 10, and I can't duplicate that directory chain on Windows 8.1. But it seems an unusual arrangement. I also note that you seem to be running the webserver; do you actually need this? Its purpose is to provide a means of accessing your DSLstats graphs and text data remotely and (forgive me if I'm wrong) I doubt that you need it, and it's just an extra complication in diagnosing your problem.

I've set up DSLstats v5.9.3 from scratch on a Win 8.1 machine using normal default locations, and enabled all the "Items to Monitor" plus the webserver and uploads to MDWS, plus several snapshots. At present it's running smoothly. I would like to suggest that you do the same. While DSLstats is running, take a note of the locations of the configuration files, the snapshot files, and the webserver files (in the event log), then close DSLstats and delete all these files. Delete all the DSLstats files as well.

Now make a fresh download of v5.9 or v5.9.3 (better probably) and extract the files, including their containing directory, to C:\Program Files. Start DSLstats and set it up how you like it, but don't change any of the default folder locations.
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  Eric

Dray

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Re: DSLStats abandoned while Win 7 Computer was a *******
« Reply #5 on: April 20, 2017, 02:36:01 PM »

That location is where I have Dslstats installed on Windows 7.
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roseway

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Re: DSLStats abandoned while Win 7 Computer was a *******
« Reply #6 on: April 20, 2017, 02:56:50 PM »

Thanks for that. I don't know much about Windows. What's the full pathname?
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  Eric

Dray

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Re: DSLStats abandoned while Win 7 Computer was a *******
« Reply #7 on: April 20, 2017, 03:37:41 PM »

It just has the drive letter missing, e.g. C:
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roseway

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Re: DSLStats abandoned while Win 7 Computer was a *******
« Reply #8 on: April 20, 2017, 04:03:24 PM »

That directory doesn't exist on my copy of Win 8.1. It was a Dell OEM version which I bought from their surplus department, and apparently it's a bit different from the regular version.

[Edit] I've worked it out. On this system AppData is a hidden folder.
« Last Edit: April 20, 2017, 04:12:07 PM by roseway »
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  Eric

NEXUS2345

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Re: DSLStats abandoned while Win 7 Computer was a *******
« Reply #9 on: April 20, 2017, 06:50:07 PM »

For the record, AppData is a hidden folder on all Windows systems. It can easily be accessed by doing Win key + R and typing 'appdata' and then hitting return. This will open the AppData folder for the currently logged in user.
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roseway

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Re: DSLStats abandoned while Win 7 Computer was a *******
« Reply #10 on: April 20, 2017, 06:57:10 PM »

Thanks. It's many years since I used Windows for my own computing purposes.
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  Eric

renluop

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Re: DSLStats abandoned while Win 7 Computer was a *******
« Reply #11 on: April 22, 2017, 06:54:47 AM »

Hi Eric! You commented that my config was unusual. In view of my other troubles, might it be wise for me to adopt a more standars one? What changes do you advise I make?
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roseway

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Re: DSLStats abandoned while Win 7 Computer was a *******
« Reply #12 on: April 22, 2017, 07:37:16 AM »

The truth is, I know very little about Windows. As far as I know, the 'official' place to install programs is under C:\Program Files, and by default DSLstats puts its configuration files in a location which is advised by a call to the operating system. If you haven't changed it, you can see this location in the event log - it seems to vary between different versions of Windows.

When I made my suggestion, I was just trying to encourage a complete clean out of all your DSLstats files and a restart with a default setup. A couple of other people have found that doing this has resolved issues with instability on Windows 10.

Later: Please ignore this suggestion while I do some more testing

« Last Edit: April 22, 2017, 10:29:37 AM by roseway »
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  Eric

renluop

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Re: DSLStats abandoned while Win 7 Computer was a *******
« Reply #13 on: May 20, 2017, 06:48:55 PM »

TBH I've  lost track where I may have also posted about my problems with DSLStats! :-[

I can now say that at last I appear to have got it working properly. Four files/folders have got themselves see att) have got themselves in to AppData, the others being where suggested.

How it has worked out this time ?I don't think I did anything particularly, bar from ensuring any old odds and ends were removed.
Thanks Eric!
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roseway

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Re: DSLStats abandoned while Win 7 Computer was a *******
« Reply #14 on: May 20, 2017, 07:25:11 PM »

The default location for the configuration files and the snaphots is as advised by the operating system, and that's somewhere under AppData, so that's probably perfectly OK. You can see the actual locations in the first few lines of the event log.
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  Eric
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