Broadband Related > FTTC and FTTP Issues
My Fault- Update
banger:
Some of you may have read in another thread that I am only sync'ing at 45 and I put my number in BT Retail site and they guarantee me a minimum of 60.
I also would like my underground feed (Single pair DW3, 30 metres) replaced with a current spec twisted pair.
Openreach has been today and found that I am losing 13mbps on this underground feed as he tested sync at the jointing post and it was 53mbps, 40mbps at the test socket in my house.
He is coming back tomorrow with his mate and some cable and they are going to try to replace it but while testing in an underground box a few feet away from my property and sync here was 67mbps. This means also some street underground wiring will need to be replaced.
He also mentioned he doesn't know if this will cost me anything and needs to speak to his manager, anyone in Openreach confirm that everything after the master socket is at Openreach cost?
Just copied from Thinkbroadband forums as may be other people following this.
Black Sheep:
Methinks you're getting the 'before' and 'after' confused ?? ;)
The circuit originates from the Exchange, therefore anything 'after' the NTE is in your premises and is your responsibility. Anything before the NTE you are covered for by your rental costs for fair wear & tear ..... if you've put an axe through the cable (a once often occurrence around my area, not so much these days ??? ), then of course charges will be incurred.
banger:
Yes you are correct so the Mk4 master socket he fitted today will be billed to me? He also reconnected extensions but no other wiring. My ISP says what you said too. There is no damage to the line just an under spec couple of wires in the street and under my drive. If they could get me up to 67 or thereabouts as measured in the street box just before my house that would be great.
Black Sheep:
The installing of the MK4 should be gratis, as it is bringing your circuit (at that particular point) up to best spec.
Regarding the rest of the work, I couldn't comment as I don't know the full circumstances ?? :)
banger:
How long does it take for engineer's notes to get to the ISP?
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