Kitz ADSL Broadband Information
adsl spacer  
Support this site
Home Broadband ISPs Tech Routers Wiki Forum
 
     
   Compare ISP   Rate your ISP
 
Please login or register.

Login with username, password and session length
Advanced search  

News:

Author Topic: Strange but repeatable ADSL problem  (Read 131 times)

waltergmw

  • Content Team
  • Kitizen
  • *
  • Posts: 2711
Strange but repeatable ADSL problem
« on: March 26, 2017, 05:34:51 PM »

Gentlefolk,

I'd be most grateful for any opinions or advice on this anomaly:-

We performed a horrible DSL speed test this morning.

Strangely it almost looks as if DLM or another regulator is running the line at quite horrible near-sync conditions after the fault is triggered by cause(s) unknown.

http://www.dslreports.com/speedtest/12671865

We then did a 5 minute power-reset of the modem followed by another speed test and, quite astonishingly, we have a low, but acceptable increased upload and download, speed on this line.

 http://www.dslreports.com/speedtest/12672119

Meanwhile a local bonded set of ADSL services continue unaltered at a sync speed of 2.68, 2.21 and 1.99 Mbps download.

This problem has been ongoing for almost a year so has just been escalated to newcastle.technical.complaints@bt.com

Does anybody know what ADSL data is available to this team so we might perhaps suggest they monitor a particular parameter ?

We also see that the bRAS checker in the public domain produces much lower figures than on normal ADSL or VDSL services.

I wonder if there could have been an error in the configuration profile ?

Kind regards,
Walter

Logged
 

anything