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Author Topic: what happens when migrating ADSL to Fibre  (Read 2886 times)

Sheepie

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Re: what happens when migrating ADSL to Fibre
« Reply #15 on: March 23, 2017, 01:34:16 PM »

As the ISP is TalkTalk it doesn't matter that the line is now dead. It doesn't matter that it is a fault that was caused by an Openreach mistake. Nothing matters. They still follow the same procedure as they do for any faults - book the next engineer visit that is available to investigate "a fault".
Most other ISP's would contact Openreach and get it fixed sooner, but not TalkTalk. I can't wait to see what they offer in terms of compensation...
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WWWombat

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Re: what happens when migrating ADSL to Fibre
« Reply #16 on: March 23, 2017, 02:55:46 PM »

Notwithstanding what TT are doing to @sheepie's line, but from the perspective of the old lady's line...

If it were really critical, wouldn't her line be marked as "vulnerable" (or whatever marking is used) by her ISP? If she reported the problem independently, then her line would be fixed quicker?
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Black Sheep

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Re: what happens when migrating ADSL to Fibre
« Reply #17 on: March 23, 2017, 03:51:57 PM »

Good point WWW. We don't really have 'vulnerable' markers as such .... but we do have different 'Care level' packages.
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burakkucat

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Re: what happens when migrating ADSL to Fibre
« Reply #18 on: March 23, 2017, 04:53:01 PM »

. . . but not TalkTalk. I can't wait to see what they offer in terms of compensation...

Not taking "sides" but making an observation on the above.

If you push, push and push then ultimately TalkTalk will allow you to terminate the contract without penalty.
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:cat:  100% Linux and, previously, Unix. Co-founder of the ELRepo Project.

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Sheepie

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Re: what happens when migrating ADSL to Fibre
« Reply #19 on: March 23, 2017, 05:00:13 PM »

The FTTC order had a 20 day cooling off period, and I am 12 days into that, so I can cancel and pay for any usage (which is nothing!).

It's an interesting point though. I wonder how long a court would see as a resonable time to restore service before they (TT) breach the contract (to provide services).
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