Broadband Related > Telephony Wiring + Equipment
BTOR man has broken my NTE5 ?
Weaver:
A grumpy BT Openreach man came out this morning and replaced three NTE5As with new ones which I had bought, the same old-style traditional ones, onto which were screwed the existing Andrews and Arnold shop's straight-through RJ45 socket front-plates. And guess what, he zoomed off and left me with a dead line 4. I couldn't manage to call to Mrs Weaver to grab him before he ran away when I could see that the router was seeing the modem but the modem was not bringing the DSL connection up.
Mrs Weaver doesn't have a screwdriver to get the front-late off because Walter, her favourite De Walt power tool, has a flat battery and she forgot to recharge it. And her hands are no good.
So not a good start from grumpy BT man from Glasgow. They are booked to come out tomorrow now. Hope it isn't him next time.
Weaver:
Log for line 4
--- Quote ---Tomorrow 14:14:45 Check 517BDCNS Did SFI make the appointment 2017-03-22 AM? If not then raise a Dispute Task. Shaun@a
Today 13:50:27 Tomorrow 09:50:27 Wait customer confirms fault closed PSTN Fault - DRW Shaun@a
Today 14:17:13 Today 15:17:21 BT Fault 3-398359001743 Notes as it is received from OR
Right When Tested; End User Equipment;All BT tests completed ok, diagnostics show no fault condition Shaun@a
Today 13:49:15 Track PSTN Fault 5-7-129183394186 Informational Message: 3301 Fault is Cancelled and Closed: CP Cancellation Request Accepted bt
Today 13:49:15 Track PSTN Fault 5-7-129183394186 Estimated Response Time: 2017-03-17T20:19:58 bt
Today 13:49:15 Track PSTN Fault 5-7-129183394186 Status: Closed - Cancelled bt
Today 13:49:10 Track PSTN Fault 5-7-129183394186 Informational Message: 4130 Notification Only - Trouble Report cancellation request - CP Cancellation Request Accepted bt
Today 13:49:10 Track PSTN Fault 5-7-129183394186 Estimated Response Time: 2017-03-17T20:19:58 bt
Today 13:49:10 Track PSTN Fault 5-7-129183394186 Status: Open - Implementing Solution bt
Today 13:48:59 Track PSTN Fault 5-7-129183394186 Informational Message: 3243 Notification Only - Trouble Report Cancellation Request is Pending bt
Today 14:16:33 Today 14:17:13 BT Fault 3-398359001743 Right When Tested; End User Equipment;All BT tests completed ok, diagnostics show no fault condition BT
Today 14:15:14 Today 14:16:33 BT Fault 3-398359001743 Implementing Solution Right When Tested; End User Equipment;All BT tests completed ok, diagnostics show no fault condition BT
Today 14:15:13 Today 14:15:14 BT Fault 3-398359001743 The fault repair clock has resumed following suspension. Reason given = . Regular automated updates have been resumed. Right When Tested; End User Equipment;All BT tests completed ok, diagnostics show no fault condition BT
Today 14:15:08 Today 14:15:13 BT Fault 3-398359001743 1st reject clear accepted by BT Your request for amendment is Pending BT
Today 14:14:04 Today 14:15:08 BT Fault 3-398359001743 Reject clear NOT accepted SFI Appointment Required BT
Today 14:14:45 Note 517BDCNS BTW Repair Appointment reserved 2017-03-22 AM Shaun@a
Today 14:13:59 Today 14:14:04 BT Fault 3-398359001743 Amend rejected, notes not added Request rejected, current fault status is incompatible with this action. BT
Today 14:13:14 Today 14:13:59 BT Fault 3-398359001743 Please accept clear if fault resolved. If rejected an SFI appointment will be offered. Right When Tested; End User Equipment;All BT tests completed ok, diagnostics show no fault condition BT
Today 14:12:15 Today 14:13:14 BT Fault 3-398359001743 Trouble Report Accepted BT
Today 14:12:16 Today 14:12:15 BT Fault 3-398359001743 TR U17A7S Accepted, GPMS case ID 3-398359001743 BT
Today 10:05:37 Today 13:50:27 Wait for supplier to confirm fault cleared PSTN Fault - DRW Shaun@a
Today 10:05:30 Today 13:50:23 Track fault and update customer PSTN Fault - DRW Shaun@a
Today 11:05:02 Today 13:50:19 Management review PSTN fault 5-7-129183394186 needs a review Shaun@a
Today 13:42:22 Today 13:42:34 BT Test xDSL Copper Test:Pass Fault already reported to OpenReach. : Shaun@a
Today 13:39:06 Today 13:39:10 BT Test xDSL Status Check:Pass Standalone sub test passed successfully. Pass Line status not in sync Circuit Out of Sync
Up ErrSec=0 HECErr=0 Cells=0
Down ErrSec=0 HECErr=N/A Cells=0 Shaun@a
Today 13:21:04 WLR3Test WLR3_CIDT_Test rds00556app02:343211195: Pass Line Test OK. Dial tone OK ServiceLevel:2.5, MainFaultLocation:OK, FaultReportAdvised:N, AppointmentRequired:N, LineStability:Stable, NetworkStability:Stable, StabilityStatement:Stable - no adverse line test history. CP may request an Engineer visit to investigate, test and demonstrate with the EU. Routine test & fault data available at Customer Diagnostic Tool on INFORMe under MIS>Artisan>CDT. If no fault is found clear RWT and apply Time Related Charges. Shaun@a
Today 13:18:14 Today 13:18:19 BT Test xDSL Status Check: Pass Standalone sub test passed successfully. Pass Line status not in sync Circuit Out of Sync
Up ErrSec=0 HECErr=0 Cells=0
Down ErrSec=0 HECErr=N/A Cells=0
--- End quote ---
Ronski:
--- Quote from: Weaver on March 21, 2017, 01:58:37 PM ---So not a good start from grumpy BT man from Glasgow.
--- End quote ---
I'm not surprised if he drove from Glasgow - that's over an 8hr round trip according to google.
I'm guessing he didn't really.
sevenlayermuddle:
--- Quote from: Ronski on March 21, 2017, 08:11:24 PM ---I'm not surprised if he drove from Glasgow - that's over an 8hr round trip according to google.
I'm guessing he didn't really.
--- End quote ---
An alien concept to those of us down south but it is however, an extremely nice drive, one that I have sometimes done just for sheer pleasure of motoring. Last repeated in 2016 and just as splendid as I remembered it. :)
Or at least, it is a nice drive in a comfy car mid-summer. Not sure about a BT van, and wasn't there snow mentioned in these parts this week? ::)
Weaver:
<span xml:lang="gd">'S ann gu robh blas gallda Ghlaschu aige, sin a thuirt mo bhean-sa.</span>
It was that he had a Glaswegian accent, according to Mrs Weaver. There are plenty of locals working for Openreach.
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