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Author Topic: BTOR man has broken my NTE5 ?  (Read 1255 times)

Weaver

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BTOR man has broken my NTE5 ?
« on: March 21, 2017, 01:58:37 PM »

A grumpy BT Openreach man came out this morning and replaced three NTE5As with new ones which I had bought, the same old-style traditional ones, onto which were screwed the existing Andrews and Arnold shop's straight-through RJ45 socket front-plates. And guess what, he zoomed off and left me with a dead line 4. I couldn't manage to call to Mrs Weaver to grab him before he ran away when I could see that the router was seeing the modem but the modem was not bringing the DSL connection up.

Mrs Weaver doesn't have a screwdriver to get the front-late off because Walter, her favourite De Walt power tool, has a flat battery and she forgot to recharge it. And her hands are no good.

So not a good start from grumpy BT man from Glasgow. They are booked to come out tomorrow now. Hope it isn't him next time.
« Last Edit: March 22, 2017, 10:38:52 AM by Weaver »
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Weaver

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Re: BTOR man has broken my NTE5
« Reply #1 on: March 21, 2017, 02:45:11 PM »

Log for line 4

Quote
Tomorrow 14:14:45   Check 517BDCNS Did SFI make the appointment 2017-03-22 AM? If not then raise a Dispute Task.   Shaun@a
Today 13:50:27   Tomorrow 09:50:27   Wait customer confirms fault closed PSTN Fault - DRW   Shaun@a
Today 14:17:13   Today 15:17:21   BT Fault 3-398359001743 Notes as it is received from OR
Right When Tested; End User Equipment;All BT tests completed ok, diagnostics show no fault condition   Shaun@a
Today 13:49:15      Track PSTN Fault 5-7-129183394186 Informational Message: 3301 Fault is Cancelled and Closed: CP Cancellation Request Accepted   bt
Today 13:49:15      Track PSTN Fault 5-7-129183394186 Estimated Response Time: 2017-03-17T20:19:58   bt
Today 13:49:15      Track PSTN Fault 5-7-129183394186 Status: Closed - Cancelled   bt
Today 13:49:10      Track PSTN Fault 5-7-129183394186 Informational Message: 4130 Notification Only - Trouble Report cancellation request - CP Cancellation Request Accepted   bt
Today 13:49:10      Track PSTN Fault 5-7-129183394186 Estimated Response Time: 2017-03-17T20:19:58   bt
Today 13:49:10      Track PSTN Fault 5-7-129183394186 Status: Open - Implementing Solution   bt
Today 13:48:59      Track PSTN Fault 5-7-129183394186 Informational Message: 3243 Notification Only - Trouble Report Cancellation Request is Pending   bt
Today 14:16:33   Today 14:17:13   BT Fault 3-398359001743 Right When Tested; End User Equipment;All BT tests completed ok, diagnostics show no fault condition   BT
Today 14:15:14   Today 14:16:33   BT Fault 3-398359001743 Implementing Solution Right When Tested; End User Equipment;All BT tests completed ok, diagnostics show no fault condition   BT
Today 14:15:13   Today 14:15:14   BT Fault 3-398359001743 The fault repair clock has resumed following suspension. Reason given = . Regular automated updates have been resumed. Right When Tested; End User Equipment;All BT tests completed ok, diagnostics show no fault condition   BT
Today 14:15:08   Today 14:15:13   BT Fault 3-398359001743 1st reject clear accepted by BT Your request for amendment is Pending   BT
Today 14:14:04   Today 14:15:08   BT Fault 3-398359001743 Reject clear NOT accepted SFI Appointment Required   BT
Today 14:14:45      Note 517BDCNS BTW Repair Appointment reserved 2017-03-22 AM   Shaun@a
Today 14:13:59   Today 14:14:04   BT Fault 3-398359001743 Amend rejected, notes not added Request rejected, current fault status is incompatible with this action.   BT
Today 14:13:14   Today 14:13:59   BT Fault 3-398359001743 Please accept clear if fault resolved. If rejected an SFI appointment will be offered. Right When Tested; End User Equipment;All BT tests completed ok, diagnostics show no fault condition   BT
Today 14:12:15   Today 14:13:14   BT Fault 3-398359001743 Trouble Report Accepted   BT
Today 14:12:16   Today 14:12:15   BT Fault 3-398359001743 TR U17A7S Accepted, GPMS case ID 3-398359001743   BT
Today 10:05:37   Today 13:50:27   Wait for supplier to confirm fault cleared PSTN Fault - DRW   Shaun@a
Today 10:05:30   Today 13:50:23   Track fault and update customer PSTN Fault - DRW   Shaun@a
Today 11:05:02   Today 13:50:19   Management review PSTN fault 5-7-129183394186 needs a review   Shaun@a
Today 13:42:22   Today 13:42:34   BT Test xDSL Copper Test:Pass Fault already reported to OpenReach. :   Shaun@a
Today 13:39:06   Today 13:39:10   BT Test xDSL Status Check:Pass Standalone sub test passed successfully. Pass Line status not in sync Circuit Out of Sync
Up ErrSec=0 HECErr=0 Cells=0
Down ErrSec=0 HECErr=N/A Cells=0   Shaun@a
Today 13:21:04      WLR3Test WLR3_CIDT_Test rds00556app02:343211195: Pass Line Test OK. Dial tone OK ServiceLevel:2.5, MainFaultLocation:OK, FaultReportAdvised:N, AppointmentRequired:N, LineStability:Stable, NetworkStability:Stable, StabilityStatement:Stable - no adverse line test history. CP may request an Engineer visit to investigate, test and demonstrate with the EU. Routine test & fault data available at Customer Diagnostic Tool on INFORMe under MIS>Artisan>CDT. If no fault is found clear RWT and apply Time Related Charges.   Shaun@a
Today 13:18:14   Today 13:18:19   BT Test xDSL Status Check: Pass Standalone sub test passed successfully. Pass Line status not in sync Circuit Out of Sync
Up ErrSec=0 HECErr=0 Cells=0
Down ErrSec=0 HECErr=N/A Cells=0
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Ronski

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Re: BTOR man has broken my NTE5
« Reply #2 on: March 21, 2017, 08:11:24 PM »

So not a good start from grumpy BT man from Glasgow.

I'm not surprised if he drove from Glasgow - that's over an 8hr round trip according to google.

I'm guessing he didn't really.
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sevenlayermuddle

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Re: BTOR man has broken my NTE5
« Reply #3 on: March 21, 2017, 09:33:51 PM »

I'm not surprised if he drove from Glasgow - that's over an 8hr round trip according to google.

I'm guessing he didn't really.

An alien concept to those of us down south but it is however, an extremely nice drive, one that I have sometimes done just for sheer pleasure of motoring.  Last repeated in 2016 and just as splendid as I remembered it.  :)

Or at least, it is a nice drive in a comfy car mid-summer.  Not  sure about a BT van, and  wasn't there snow mentioned in these parts this week? ::)
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Weaver

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Re: BTOR man has broken my NTE5
« Reply #4 on: March 22, 2017, 01:46:52 AM »

<span xml:lang="gd">'S ann gu robh blas gallda Ghlaschu aige, sin a thuirt mo bhean-sa.</span>

It was that he had a Glaswegian accent, according to Mrs Weaver. There are plenty of locals working for Openreach.
« Last Edit: March 22, 2017, 08:33:13 AM by Weaver »
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Weaver

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Re: BTOR man has broken my NTE5
« Reply #5 on: March 22, 2017, 01:52:59 AM »

There was plenty of snow on Rannoch Moor. There was even a little here the day before yesterday.
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Ronski

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Re: BTOR man has broken my NTE5
« Reply #6 on: March 22, 2017, 06:20:33 AM »

Got to laugh at what Google translate comes up with.

Quote
.It was his taste artificial Glasgow, said that my wife's.
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Weaver

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Re: BTOR man has broken my NTE5
« Reply #7 on: March 22, 2017, 08:34:40 AM »

God, Google can't even get English word order right. 'Blas' does indeed mean 'taste' as well. Where in the name of all that's holy did they get 'artificial' from? 'Gallda' means 'non-Gaelic', 'lowland'.
« Last Edit: March 22, 2017, 08:50:06 AM by Weaver »
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Weaver

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Re: BTOR man has broken my NTE5?
« Reply #8 on: March 22, 2017, 10:37:21 AM »

Today's OR engineer has sorted it now. Replaced the front faceplate - an rj-45 / rj11 - only straight-through one - with a new one out of his van. The original had come from the AAISP shop. A bit suspicious that it was working until yesterday's man attacked it.

Very good that today's man had a replacement in his van.
« Last Edit: March 22, 2017, 10:40:52 AM by Weaver »
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Ronski

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Re: BTOR man has broken my NTE5 ?
« Reply #9 on: March 22, 2017, 01:19:50 PM »

Good news it's fixed,  perhaps yesterday's man informed today's man what he'd need.
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sevenlayermuddle

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Re: BTOR man has broken my NTE5
« Reply #10 on: March 22, 2017, 06:16:17 PM »

Glad it's sorted.

There was plenty of snow on Rannoch Moor.

Which would have made the scenery while driving all the more spectacular.  Making me homesick.   But also making me grateful I no longer live in an area these things are an issue.   :-[

I remember part way up 'Rest And Be Thankful' one December afternoon, aged early 20s, in my Ford Escort 1100, and finding that wheel spin impacted progress no matter what gear I was in.  The whole road was sheet black ice, freshly frozen rainfall.   'What fun' I thought, 'A challenge', and continued my journey, sliding every which way, but came to no harm.   These days it would terrify me, I'd either turn back, or check in to the first hotel I could find and stay there til spring. :'(
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Weaver

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Re: BTOR man has broken my NTE5 ?
« Reply #11 on: March 22, 2017, 11:16:44 PM »

It has been cold, but beautiful blue skies here.
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runitdirect

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Re: BTOR man has broken my NTE5?
« Reply #12 on: March 23, 2017, 10:42:01 AM »

Today's OR engineer has sorted it now. Replaced the front faceplate - an rj-45 / rj11 - only straight-through one - with a new one out of his van. The original had come from the AAISP shop. A bit suspicious that it was working until yesterday's man attacked it.

Very good that today's man had a replacement in his van.
That is surprising as not many engineers carry that plate, it's since been discontinued (like most things) :(
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Weaver

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Re: BTOR man has broken my NTE5 ?
« Reply #13 on: March 23, 2017, 07:29:53 PM »

@runitdirect - Yes, I was pleasantly surprised. Our man said he had never even seen one before. I hope this doesn't mean that I will not be able to get them from the AA shop any more.

Mrs Weaver presented the previous day's surly Gall with three new NTE5/A backs which I got from the incredibly useful runitdirect shop. I picked the Pressac type that have no MOVs or whatever (I hear you, Burakkucat) .

If I had a volunteer I would insert a second unit that has a MOV inline in front of the existing NTE5 and compare the performance to that with a second MOV-less one, although it perhaps isn't ideal methodologically speaking. But I don't have suitable fingers at my disposal.

Welcome to user runitdirect by the way.
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Weaver

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Re: BTOR man has broken my NTE5 ?
« Reply #14 on: March 25, 2017, 08:06:09 AM »

Correction: I was misinformed. Mrs Weaver now tells me that our good man fitted what sounds like an SSFP of the usual BT Pressac type, I presume. I was indeed amazed at the idea that he had the straight-through fronts in his van, but our man he got us sorted out anyway. I had ordered some more straight-through fronts already before Mrs Weaver revealed this.
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