FTTP now reaches almost 435,000 premises and the orders are flowing in
Less than a year ago, it was taking us an average of 50 days to provision Fibre to the Premises (FTTP) orders. That’s well over double the industry service level agreement (SLA) of 18 days. In some cases we had people waiting up to 200 days.
We knuckled down together to turn things around. We’ve started to change the way we work, introducing new tools and equipment. And with sheer bloody-mindedness, our Infrastructure Delivery team, CIO team, and chief engineer team have hammered average provision time down by 50% to just 21 days.
Not only that, but we’ve reduced the workstack and tails too – and our FTTP network availability is now at 99.5%. That means that when a customer wants to place an order, 99.5% of the time we’ve got the capacity ready and waiting to make it happen – and the processes and approach in place to deliver it fast.
We still have work to do to get to the industry standard of 18 days, but with big improvements planned over the next year, we’re confident our customers will soon notice the difference.
Kim Mears
MD, Infrastructure Delivery
