Ive been live for 3 months with plusnet using their Hub One and for the most part its not bad... but I have been having annoying issues and plusnet dont seem bothered about it at all, refusing to even intervene on my thread asking for help for months now on their forums (although they are quick to edit my posts!)... i see other people on their forum with similar issue..
what happens is anywhere from 4-21 days my throughput drops from the 37.5Mbps I get from the 40Mbps sync to around 20-24Mbps throughput from the same 40Mbp sync, ive noticed that when this happens the MAX RATE also has dipped from 69MB to circa 63-65MB - the fix is to either reboot the hub OR log in and force a disconnect and reconnect, when I do either the hub is back on with the 69MB max rate, 40MB sync is still the same and the throughput is back up to 37Mbps...??
Iam using latest fw in Hub One and connected to an ECI DSLAM, after reading other peoples issues on their forums im convinced the issue is related to using Hub One and/or on an ECI cab
can anyone help with this? I cant afford £100 for new router to fix Plusnets issues
First of all PlusNet like the vast majority of ISPs sell a contended service, this means you are never guaranteed to get the maximum speed your line might allow as bandwidth is shared, it's a question of economics and for the money PlusNet charge they can't give everyone a service where you get maximum speeds all the time.
PlusNet are at the cheap end I'm afraid, and they are constantly running their network at the maximum capacity possible and constantly tweaking this or that. I suspect when you are disconnecting and reconnecting you are connecting to a different gateway that just happens to have a bit less congestion, then over the course of a few days that gateway gets more than it's fair share of connections and you find disconnecting and connecting back to a different gateway resolves the speed issues. This gateway shuffle to get good speeds again is the hall mark of PlusNet, it's been going on for years.
PlusNet are not bothered about fixing the problem simply because that's how they want to run their network.
Your only options are to leave and join a more expensive ISP that offers a better service, you get what you pay for.