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Cisco 1830 WAP

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Weaver:
Since one of my greatly beloved ZyXel WAPs has decided to go _all weird_ on me following visible damage to one of the antenna, I've finally decided to buy a Cisco Aironet 1850 to replace it. Does anyone know anything about these devices? (Apologies if I've asked this question before.)

Another thing, does anyone know anything about getting hold of tech support from Cisco for these units? I wouldn't know where to start. Fell into website and drowned.

Unless I've misunderstood, I can't seem to see any MAC address filtering whitelist capability in the Cisco Mobility Express docs, although I've only had a very brief look at it. I must have got that wrong? Assuming for a moment that there is no MAC address whitelist, I suppose I would have to either live without it, one maintenance chore less, or else go to 802.1x.

aesmith:
First of all make sure you specify the standalone version, part number for UK would be AIR-AP1852I-E-K9C.    We've not used Mobility Express ourselves, only the IOS standalone APs or the "lightweight" APs in conjunction with a controller.   Mobility Express is sort of half-way between with a less sophisticated controller function co-hosted on one AP.   I can't see where you configure MAC address filtering either.  On a controller it's under the WLAN properties.

Regarding Cisco support, this is via Cisco's services, either the Smartnet family where service delivery is direct from Cisco to end user, or via shared support services where a Cisco partner fronts the service.   These services provide technical support, entitlement to software upgrades and hardware repair/replacement.   Whoever you buy the AP from should be able to sell the support contract as well.

Informal support is available on the Cisco forums, open to any registered user with or without a support contract.

Weaver:
I’ve just noticed that I’ve been conned by Amazon. I ordered a WAP from them listed as 1850. There is a long wait time for the item to come in, which I was happy enough about. Today I happened to look at the item listing again and noticed that it says 1830 in the body of the blurb and so too in the part code which is AIR-AP1832I-E-K9. So that's why it was a lot cheaper than I was expecting. It is probably an 1830 then.

What's the difference between an 1830 and an 1850 (apart from ~£100)? Do they both have the same higher-level software feature set?

aesmith:
Access point comparison is here .. http://www.cisco.com/c/en/us/products/wireless/access-points/product-comparison.html

Quick skim through gives the differences in the radio - 3x3:2 MU/SU-MIMO vs 4x4:4 (SU-MIMO) 4x4:3 (MU-MIMO), one Gigabit Ethernet port instead of two.   Part number should be AIR-AP1832I-E-K9C.   The "C" on the end indicates the standalone Mobility Express variant rather than requiring external controller.   There is a process to convert if the worst comes to the worst and the get wrong version.

Weaver:
Thank goodness you were on the ball, thank you very much. I have instantly cancelled the order.

I have no way of knowing what was going to be delivered by Amazon.

1. The link in the list of my outstanding orders points to a page whose text doesn't match that which I remember from the time of sale - as the seller now shown is not Amazon themselves, but I had specifically bought an item direct from them.

2. The title now shows 1850 and "1830" in the part code, as I mentioned earlier.

3. The title has no K9C in it yet the blurb both mentions Mobility Express and talks about controlerless operation, the latter luckily being something I knew I had to be on the lookout for.

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