Hi
Your line and package must be back to 80/20, either temporary to allow them to get test results or a mistake has seen you go back to the faster package, whether they are charging you or not for the faster package or if it remains on your account, time will tell.
Good to see they are improving things.
Regards
Phil
I've had an interesting dialogue with them this afternoon. It appears that they hadn't kept their admin up to date, so I had been upgraded to their 76XL package inadvertently.
Much as the temptation was to keep quite, I have been 'Honest Jon' and told them. They made an error with my January invoice, so I worked out what must have happened and I've elected to stay on their 76XL package now its giving full speed.
I can also confirm, it was the move of the Pulse8 lines to the new kit that has resulted in the speed difference.
I have seen the TTB response back to Pulse8 and I'm not impressed with what I saw.
There's no point in moving anywhere at the moment if the line continues to give full speed, but I will be looking for a bolt hole should the line degrade again.
I'm intrigued how A&A and Uno manage their TTB connections, as Pulse8 don't appear to get much leverage from TTB unless the line speed measured by the TTB speed test (multi thread and on their network) falls below the threshold level (~63 Mbps on my line).
I can't help thinking that the more technical ISPs (A&A, Uno, Zen, IDNet, etc) are capable of delivering a better service, albeit for a few more ££s.
Appreciate all your help.
Thanks,
Jon