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[jaydub]

Hi

Edit: Ignore below, just seen you downgraded your product. There is nothing wrong with your sync (between you and the FTTC cabinet) to explain the differences between single and multi-thread speeds.

Ignore:
Looking at your dsl stats, you are only sync'd at 40Meg anyway, so your maximum speed can only be 40Meg at any time.  Have you got a 80Meg product from Pulse8 or their 40Meg product?

Regards

Phil

Hi Phil,

No worries.

I'm testing on wired connections.  Normally on Chrome on an iMac, but have also tested using FF and Safari with very similar results.

I also have IE11 and FF on a work Win 8.1 laptop, which gives similar, but not identical results.

Stopping the ESET AV on the iMac doesn't materially improve things either.  The laptop has McAfee on, but think the build prevents me from stopping it!!

Good to hear that a Uno TTB connection works, as that is probably my cheapest bolt hole should they ever make their Talk Surf Fibre package available.

I have an an ongoing dialogue with Pulse8, who have escalated to TTB.  Would you mind posting your TBB speed test results, as I would like to forward it onto P8/TTB to support the fact that I should be getting full speed on the single thread test.

Thanks.

[PhilipD]

Hi

Here is a speedtest done just now.

http://www.thinkbroadband.com/speedtest/results.html?id=148406731205362985585

Regards

Phil

[jaydub]

Here is a speedtest done just now.

http://www.thinkbroadband.com/speedtest/results.html?id=148406731205362985585

Thanks, Phil.  I like that one.

[niemand]

There's definitely congestion of some sort on the TTB network.

http://www.thinkbroadband.com/speedtest/results.html?id=148408595415694581972

Also gaming feels noticeably less responsive at peak periods.

The congestion isn't hard to spot on the BQM.

[jaydub]

There's definitely congestion of some sort on the TTB network.

http://www.thinkbroadband.com/speedtest/results.html?id=148408595415694581972

Also gaming feels noticeably less responsive at peak periods.

The congestion isn't hard to spot on the BQM.

That's not a great speed test result, but thanks for posting.  I'll pass the info onto Pulse8.

My BQM graph is looking pretty spikey as well. particularly overnight.  Not sure what was going on there.



and F8lure graph for comparison

http://f8luresig.mouselike.org/sig.png?/57780.png

[PhilipD]

Hi

That graph reminds me of a similar one I saw using the ZyXEL 8924, regular intervals there were spikes.

Regards

Phil

[jaydub]

Hi

That graph reminds me of a similar one I saw using the ZyXEL 8924, regular intervals there were spikes.

Regards

Phil

But this has only just happened since the last reboot following a power cut on Wednesday.  I'm a dynamic IP address and have picked up a different subnet as a result.  What's interesting is that the majority of speed testers were picking up my previous connection as Tiscali but are now saying TalkTalk.

I was about to post an earlier BQM graph, but have just realised the folly of deleting previous connections.  There aren't any historical ones to post!

[niemand]

Sunday was a busy day for broadband it seems.

[PhilipD]

Hi

That doesn't necessarily show any problem with congestion.  The green ping line is flat.  Usually speed affecting congestion appears with the green following upwards as well, plus you get to see definite peak times in the graph rather than an all day of some pings with a slightly higher latency.  See the examples at http://www.thinkbroadband.com/faq/sections/bqm.html.

Pings are usually treated as low priority so any gateway/router that is busy (but not necessarily congested) will treat pings with the lowest priority, including your own router.

Have you checked your data usage during a period you aren't using the connection yourself, for example overnight, just to make sure something isn't happening that is using bandwidth constantly, causing the congestion at your end?

My chart for Sunday using TalkTalk backhaul is attached.  So this isn't typical of TalkTalk.  Can you post a trace route from Thinkbroadband (make sure you remove your own IP address on the last step), as that might give some insight.  http://www.thinkbroadband.com/tools/traceroute.html



Regards

Phil

[jaydub]

Hi Phil,

I realise your response may have been aimed at Ignitionnet, however I thought it worthwhile adding my stats in here as well.

My BQM graph at the moment still looks spikey overnight and no idea what might be making calls on the internet during this time:



My tracert to www.thinkbroadband.com is as follows:

#    Host    Sent    Recvd    Best    Avg    Worst
1    thinkbroadband-gw2.core-rs2.thdo.ncuk.net   15   15   0ms   2ms   3ms
2    po4-31.bdr-rt3.thdo.ncuk.net   15   15   0ms   10ms   157ms
3    ge-11-0-0-scr010.the.as13285.net   15   15   0ms   2ms   14ms
4    host-78-144-14-7.as13285.net   15   15   0ms   2ms   16ms
5    host-78-144-9-16.as13285.net   15   15   5ms   6ms   6ms
6    host-78-151-229-213.as13285.net   15   15   5ms   6ms   16ms
7    host-62-24-255-6.as13285.net   15   15   5ms   6ms   6ms
8    host-78-149-210-32.as13285.net   15   15   10ms   10ms   11ms

Thanks,

Jon

[PhilipD]

Hi

I wouldn't worry about the spikes, it is more red packet loss from the top and periods of green extending upwards that start to show some problem.  The spikes can be caused by our own use of the internet connection as well. 

My trace route is different even though it is still TalkTalk

1    thinkbroadband-gw2.core-rs2.thdo.ncuk.net   15   15   0ms   2ms   4ms
2    po4-31.bdr-rt3.thdo.ncuk.net   15   15   0ms   5ms   72ms
3    te2-3.cr05.hx2.bb.gxn.net   15   15   0ms   1ms   3ms
4    tbc.ar85.ts1.bb.daisyplc.net   15   15   0ms   1ms   1ms
5    tbc.ar85.ts1.bb.daisyplc.net   15   15   0ms   0ms   0ms
6    <me>.ip.static.uno.uk.net   15   15   9ms   10ms   11ms

Hopes 1 and 2 are the same, then I go across to gxn.net, who are GX Networks Ltd (used to be Pipex) and I think are taken over by TalkTalk, then from there it is all Daisy Plc, they are unconnected to TalkTalk, so presumably not much of TalkTalk is used, i.e. they aren't providing my internet connection, just a hand off to else where.

It looks like Pulse8 are just reselling a TalkTalk product through and through, so they aren't involved at all apart from raising the invoices, I might be wrong but that is what it appears.

So the problem is down to TalkTalk it seems, or a problem with the exchange and particular backhaul being used being congested, but it doesn't appear like congestion which is very much around peak times, and you are seeing slow single thread downloads 24/7, that's more like a deliberate restriction or throttle.

Can you change supplier? 

Regards

Phil

[jaydub]

Hi Phil,

Thanks for your feedback.

The only red downward spikes I see are when I am doing speed tests and putting maximum load on the connection.  The green line is just that: a straight line at 12ms.

I also think the fact that I have tried both a high priority Business connection and lower priority Home connection without noticeable differences without suggestion suggests that this isn't straight forward contention.

At the moment, I'm more inclined to think that it is a TTB peering related issue.  See below for something I posted on the TBB TT forum.

However if I test using TestMy.Net, a site that prides itself as a single thread test site, I get full speeds.

Thu Jan 12 2017 @ 12:00:37 pm up 6.1 MB 7.93 Mbps 992 kB/s
Thu Jan 12 2017 @ 12:00:19 pm down 200 MB 36.4 Mbps 4.55 MB/s
Thu Jan 12 2017 @ 11:00:34 am up 6.2 MB 7.7 Mbps 963 kB/s
Thu Jan 12 2017 @ 11:00:18 am down 200 MB 36.03 Mbps 4.5 MB/s
Thu Jan 12 2017 @ 10:00:28 am up 6.3 MB 7.78 Mbps 973 kB/s
Thu Jan 12 2017 @ 10:00:11 am down 200 MB 37.15 Mbps 4.64 MB/s
Thu Jan 12 2017 @ 09:00:28 am up 6.3 MB 7.85 Mbps 981 kB/s
Thu Jan 12 2017 @ 09:00:10 am down 200 MB 35.79 Mbps 4.47 MB/s
Thu Jan 12 2017 @ 07:59:40 am up 6.3 MB 8.57 Mbps 1.07 MB/s
Thu Jan 12 2017 @ 07:59:28 am down 43.1 MB 35.69 Mbps 4.46 MB/s

I have found a Dutch download test file site at:

http://test.unet.nl/1000mb.bin

that downloaded at 35.7 Mbps, which is in line with the TestMy.Net tests.

So results are variable depending on where you test.

Feels more like a peering issue to me.

or as MrS (aka Andrew responded)

Peering or path through providers network to the peers

Pulse8 are a TTB reseller pure and simple, but provide the front line technical support and billing facilities.

Changing suppliers is an option, but as I'm on TTB MPF, it's not a cheap business going elsewhere.  Most of the ISPs I would choose to go to are quoting £75 upwards migration costs and none of them are willing to commit to saying they can improve my lot.

Bit of a gamble really.

Thanks,

Jon

[PhilipD]

Hi

Yes would appear to be some sort issue on a certain part of their network, seems that if you leave the UK it's okay, which probably switches you to a different route bypassing the problem.

Hopefully they can resolve it.  Given the size of Thinkbroadband and the number of readers/publications that use it's ranking data, that TalkTalk would ensure speed tests to that site were running 100%.  I would think if all TalkTalk customers experienced such slow single threaded speeds Mr Saffron would have commented before now as it would be clear from their speedtest data, perhaps he could check all Pulse8 customers?

Regards

Phil

[jaydub]

Hi

Yes would appear to be some sort issue on a certain part of their network, seems that if you leave the UK it's okay, which probably switches you to a different route bypassing the problem.

Hopefully they can resolve it.  Given the size of Thinkbroadband and the number of readers/publications that use it's ranking data, that TalkTalk would ensure speed tests to that site were running 100%.  I would think if all TalkTalk customers experienced such slow single threaded speeds Mr Saffron would have commented before now as it would be clear from their speedtest data, perhaps he could check all Pulse8 customers?

Regards

Phil

Hi Phil,

It's probably more subtle than that as the TestMy.Net test server is in London, but it definitely seems to related to routing in some way.

I've got a couple of threads running on TBB and it seems that nobody on a direct TT or TTB connection can get a truly maxed out single thread result.  Probably worth seeing if I can get MrS to respond though.

The best I have seen are the Uno connections, but it is obvious they are routed differently.

Do you know who Daisy use for the backhaul?

I will be chasing Pulse8 for an update on their ticket on Friday, if I haven't heard back from them before then.

Thanks,

Jon

[PhilipD]

Hi

Daisy are the back haul I think, not sure where TalkTalk hand over to Daisy.

Regards

Phil