Hey kids,
As eluded to previously in my query on cabinet locations, our relocation is coming up soon.
I caught up with BT via the 'complaints' department, whom helped shape a new deal for me after all our troubles.
The summary of that package is Infinity 2 at a slightly discounted rate, with our telephone features(also discounted) on a no contract arrangement.
When I move, they stated I can keep the same package/discounts however I have to sign into a twelve month contract for the phone and a three month contract for the broadband.
I queried why they cannot waive this policy in our case, and they retorted that the deal we were given was not indefinite. I do not understand that, since they never stated it had a certain longevity or shelf life to it. It sounds like a clever way to get me back into a contract.
Looking over our available local ISP options, the usuals are in our new area, to include Sky, Plusnet, TalkTalk, etc (sadly just of range for Virgin).
I'm also interested in changing our mobile service to Vodafone or EE (as Tesco mobile is bad in the new area). A company that could package landline, mobileand broadband would be good.
Price :
BT - our current deal
Sky - most expensive of the big ones from what I saw
Plusnet - least costly
Traffic management :
BT - None?
Sky - None
Plusnet - They state none?
Download usage limits:
BT - None
Sky - None
Plusnet - Cannot clarify
Contract duration(landline/broadband):
BT - Twelve/ Three
Sky - Twelve/ Twelve
Plusnet - Twelve/ Twelve
Easy of transfer/logistics:
BT - There was a line there previously. They state they only need to reactive the line and then send Openreach out to connect it at the cabinet. I suspect this means then no signup fee(?), just the new contract.
Sky - Normal activation fee applies, have to setup a new account and go through that entire process
Plusnet - Normal activation fee applies, have to setup a new account and go through that entire process
So why do I want to leave BT if the deal I have is good?
+Cost might be less elsewhere
+I loathe BT offshore support
+I don't trust their no traffic management claims, particularly with P2P
+It's still BT Wholesale hardware
Reasons to stay with BT and avoid changing?
+Could be a headache signing with a new company and starting all over
+Their support may just as horrendous
+Speeds won't be any better as it's still BT Wholesale hardware.
So in short, until I go somewhere that no longer uses BT hardware, I'm stuck like everyone else forking cash over to the same tired old man. Though it's a toss up whether to deal with a different sales /support team instead.
Thoughts?