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Author Topic: Which ISP  (Read 3631 times)

NewtronStar

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Re: Which ISP
« Reply #90 on: January 11, 2017, 07:18:56 PM »

You make a good point BC - testing your circuit with another modem in these forums and also on ISP technical forums is an essential part of the diagnostics to rule out the modem being the culprit and for me and many others on Vodafone connect this avenue is blocked it's stupid and unhelpful even the OR Engineer said your not the first customer I've had using Vodafone with VDSL dropout complaints.

Do I ring Vodafone support to find out what the Engineer put on the notes to ISP or will they call me back to what was or not found ?

I am a bit of noob when it comes to ISP technical support as I've only needed to call once in 4 years and now have called 3 time and 4 chats in under 1 month  :doh:
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Ronski

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Re: Which ISP
« Reply #91 on: January 11, 2017, 07:38:05 PM »

Cheers John for that helpful information the checker is showing FTTC as available and has always done so unless EE has got it wrong at there end and the FTTC is not full as they said.

I'm certain that if you have an active FTTC connection the checker will always shows that you have availability, you need to check an address/number that does not currently have an FTTC connection.

Which also begs the question if the ISP can see you already have an FTTC connection why can't they just take it over???
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burakkucat

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Re: Which ISP
« Reply #92 on: January 11, 2017, 07:55:16 PM »

. . . even the OR Engineer said your not the first customer I've had using Vodafone with VDSL dropout complaints.

Do I ring Vodafone support to find out what the Engineer put on the notes to ISP or will they call me back to what was or not found ?

I would be inclined to contact VF, to update them on the result of the Openreach technician's visit. Then the above comment, about other VF customers having dropout problems, could also be relayed back.

The next item to discuss is where in the VF domain does this problem originate, as the metallic pathway has now been ruled out? A very simple test would be to substitute a known, reliable modem/router for the HHG2500. But you will need the login credentials so as to establish a working connection . . .
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NewtronStar

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Re: Which ISP
« Reply #93 on: January 11, 2017, 08:41:52 PM »

Brilliant idea Ronski would never have thought about that so tried two neighbors between me and I know for sure one of them does not have any broadband and the results show as FTTC available

Will do BC just need a rest will give them a bell tomorrow still need to calm down after the OR visit but this one was not the grumpy type he was very knowledgeable and even understood what G.INP was 

 
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j0hn

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Re: Which ISP
« Reply #94 on: January 11, 2017, 09:17:35 PM »

I'm certain that if you have an active FTTC connection the checker will always shows that you have availability, you need to check an address/number that does not currently have an FTTC connection.

Which also begs the question if the ISP can see you already have an FTTC connection why can't they just take it over???
I believe that to be incorrect. No idea with a number check, but the address checker will show "waiting list" if the cabinet is full, even if you have FTTC. That's certainly what my line has always done.
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NewtronStar

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Re: Which ISP
« Reply #95 on: January 20, 2017, 08:21:58 PM »

Vodafone sent me a replacement HHG2500 to see if this would stop the VDSL disconnects unfortunately that made no difference and still getting 4 to 8 disconnects per day, noticed sync increased yesterday on the UPstream and G.INP has been applied normally that only happens when a line becomes unstable.

Another tech2 call expected tomorrow from VF so we have had an OR engineer who passed the line as good and a second CPE modem router for testing and after 11 requests they won't give me the username & password to test a third party modem on my line  :wall:

just going to post some stats from the Billion sorry there is not much duration to go on but VF will be monitoring these random disconnects  ::)


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