yes I meant escalation at the CP level, openreach can of course disagree with the CP on whats worth escalating.
From my experience, they quite often do. It's worse when they don't communicate it properly. Support sends the OR engineer, OR engineer goes to start a job and calls BTW for some information. BTW tells him not to carry out the work. Everyone shrugs their shoulders for different reasons and nothing gets done.
This is why I so hoped our new location would be Virgin covered, because it's no longer under the thumb of BTW. Though I suppose without any competition, it creates another tyrant anyways.
Ok thank you.