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Author Topic: Which ISP  (Read 14371 times)

NewtronStar

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Re: Which ISP
« Reply #105 on: February 11, 2017, 01:20:43 PM »

Yes EE was a very stable service but then was using the HG612 + BB2 and then the 8800NL during the 18 months.

Has anyone seen any info from ofcom allowing the ISP's customer to have upto 8 disconnects a day and is not classed as good enough reason to terminate contract just something the tech2 said during a call last week.   
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NewtronStar

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Re: Which ISP
« Reply #106 on: February 13, 2017, 11:22:05 PM »

Have worked out how many disconnects I've had since moving to Vodafone and that was on the 19th of December to this day = 56 days with 480 resyncs that scares the hell out of me
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burakkucat

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Re: Which ISP
« Reply #107 on: February 13, 2017, 11:33:16 PM »

. . . 56 days with 480 resyncs . . .

That works out at over eight resynchronisation events per day.  :o  There is no way that can be considered normal behaviour.  :no:
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NewtronStar

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Re: Which ISP
« Reply #108 on: February 13, 2017, 11:51:00 PM »

That is correct BC and I kind of knew just after the 2nd day things were not quite right and started the process of investigation to my circuit on day 10 by the ISP it was a slow process at first with tickets being open and then closed then tests direct to mastesocket then openreach engineers

The final ticket stayed open for 2 weeks and finally Vodafone said we have done everything possible to fix this and the early termination fee as been waived.

We put an order in with EE so lets see how it goes this time.

PS I never want to talk to any ISP support team from now on  :fingers:
« Last Edit: February 13, 2017, 11:53:57 PM by NewtronStar »
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burakkucat

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Re: Which ISP
« Reply #109 on: February 14, 2017, 12:14:06 AM »

PS I never want to talk to any ISP support team from now on  :fingers:

I can quite understand. Especially when you are more knowledgeable than the CS entity to whom you are talking!  ::)

(Just think what it must be like for Kitz.  :-X  )
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NewtronStar

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Re: Which ISP
« Reply #110 on: February 14, 2017, 12:33:25 AM »

(Just think what it must be like for Kitz.  :-X  )

It feels feels like headbutting a board of nails for the first 3 weeks and then you become so numb all the frustration has gone then you start doubting yourself but don't let that feeling take over dig deep and find that fire within again and call your ISP everyday
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Chrysalis

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Re: Which ISP
« Reply #111 on: February 14, 2017, 02:21:44 AM »

"Hello my SNR margin is oscillating like crazy"

rep "you tried rebooting"

*Smacks head against wall and throws phone out window*
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tickmike

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Re: Which ISP
« Reply #112 on: February 14, 2017, 10:52:40 AM »

I can quite understand. Especially when you are more knowledgeable than the CS entity to whom you are talking!  ::)

(Just think what it must be like for Kitz.  :-X  )

I find Kcom/Eclipse very good even at a high technical chat with them, being mainly a business ISP I would think they have to be.  :)
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NewtronStar

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Re: Which ISP
« Reply #113 on: February 14, 2017, 06:40:28 PM »

Just going to give you a typical day with Vodafone using a HHG2500 this is what I've had to put up with for 55 days.

Code: [Select]
Date Time Category Severity Log details
14.02.2017 04:20:40 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service
14.02.2017 04:23:45 WAN information WAN connected, WAN type: WAN PTM over DSL, service type:
14.02.2017 04:32:04 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service
14.02.2017 04:33:40 WAN information WAN connected, WAN type: WAN PTM over DSL, service type:
14.02.2017 04:48:12 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service
14.02.2017 04:50:52 WAN information WAN connected, WAN type: WAN PTM over DSL, service type:
14.02.2017 07:36:19 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service
14.02.2017 07:38:54 WAN information WAN connected, WAN type: WAN PTM over DSL, service type:
14.02.2017 16:40:22 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service
14.02.2017 16:43:27 WAN information WAN connected, WAN type: WAN PTM over DSL, service type:
14.02.2017 16:49:28 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service
14.02.2017 16:53:03 WAN information WAN connected, WAN type: WAN PTM over DSL, service type:
14.02.2017 17:01:20 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service
14.02.2017 17:04:26 WAN information WAN connected, WAN type: WAN PTM over DSL, service type:
14.02.2017 17:17:12 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service
14.02.2017 17:19:52 WAN information WAN connected, WAN type: WAN PTM over DSL, service type:
14.02.2017 17:23:59 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service
14.02.2017 17:25:35 WAN information WAN connected, WAN type: WAN PTM over DSL, service type:
14.02.2017 17:33:04 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service
14.02.2017 17:34:41 WAN information WAN connected, WAN type: WAN PTM over DSL, service type:
14.02.2017 18:10:46 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service
14.02.2017 18:13:26 WAN information WAN connected, WAN type: WAN PTM over DSL, service type:
14.02.2017 20:37:17 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service
14.02.2017 20:39:59 WAN information WAN connected, WAN type: WAN PTM over DSL, service type:
14.02.2017 21:57:33 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service
14.02.2017 22:00:08 WAN information WAN connected, WAN type: WAN PTM over DSL, service type:
15.02.2017 02:32:35 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service
15.02.2017 02:35:40 WAN information WAN connected, WAN type: WAN PTM over DSL, service type:
15.02.2017 03:19:42 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service
15.02.2017 03:21:13 WAN information WAN connected, WAN type: WAN PTM over DSL, service type:
15.02.2017 03:42:24 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service
15.02.2017 03:45:30 WAN information WAN connected, WAN type: WAN PTM over DSL, service type:





« Last Edit: February 15, 2017, 05:44:21 PM by NewtronStar »
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tubaman

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Re: Which ISP
« Reply #114 on: February 14, 2017, 07:22:44 PM »

It's interesting that it manages to go from 07:38 till 16:40 without any drops but drops more regularly at other times - is this typical of what you've seen?
 :(
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burakkucat

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Re: Which ISP
« Reply #115 on: February 14, 2017, 07:52:48 PM »

It's interesting that it manages to go from 07:38 till 16:40 without any drops . . .

Ah, yes. So it does. (But it's still yuck!  :yuck:  )
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NewtronStar

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Re: Which ISP
« Reply #116 on: February 14, 2017, 08:01:58 PM »

yes I would say it does have a typical trend in that evening time seems to be become more unstable and then just after 00:00 it then becomes unstable again and add in a bit of randomization in to the mix it's hard to pin down why or what causes this.

Now saying that my gut tells me the HHG2500 is not well shielded or has bad filters that don't reduce the effects of RFI and SHINE in the DSL circuitry stage inside the modem  :-\ 
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Chrysalis

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Re: Which ISP
« Reply #117 on: February 15, 2017, 12:39:03 AM »

Newt whats the stance now from VF?

I think you already have evidence of a "unfit for purpose" service, which should allow you to leave penalty free.

After giving you bad advice to join VF in the first place I hope to rectify that by giving you good advice to jump back to EE now providing the dsl checker still shows your cabinet as having spare ports.  Then afterwards you can use the "unfit for purpose" mantra to avoid fee's from VF.
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Ronski

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Re: Which ISP
« Reply #118 on: February 15, 2017, 06:13:35 AM »


Chrysalis, see NS post below.

The final ticket stayed open for 2 weeks and finally Vodafone said we have done everything possible to fix this and the early termination fee as been waived.

We put an order in with EE so lets see how it goes this time.
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Chrysalis

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Re: Which ISP
« Reply #119 on: February 15, 2017, 07:28:41 AM »

Cool, I think he done the right thing.
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