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[gt94sss2]

My mother has been saying that on occasion when she picks up my her BT DECT phone, she can't hear the person at the other end - i.e. there is no sound coming down the line.


She was blaming the handset but I noticed today that when she tried to call 1471 and 1571 neither worked.


On testing, I found that the calls to both 1471 and 1571 were answered but there no IVRwas heard on the other end (the phone line was sounding a broken dial tone indicating a 1571 message was waiting)


I then tried a test call to a mobile which rang normally and then tried 1471/1571 again - both of which worked normally.


Is this a line fault? If so, anyone have any idea what it could be caused by?


According to MDWS my line over the last few months has varied between 16.1-16.4 attn and when the attn is higher, the tones/frequences used are less - I put this down to the weather but perhaps there is a wiring issue somewhere?


Thanks in advance for any ideas.

[d2d4j]

Hi gt9

I would plug a pstn/analog wired phone directly into the nte5 master test socket and retry/test

If this works as expected, the fault lies within your internal wiring/secondary sockets

If the test fails, report to your landline provider

Many thanks

John

[NewtronStar]

Depending on who is your Voice provider then if you can try the Quiet Line Test dial 17070 select
option 2 from the menu and describe what you hear audibly from the handset speaker also put the mic into mute if it has this function