BT Infinity 1 unlimited (FTTC) 50 down/10 up.
Reading some posts about BT, it seems to be a bit of a lottery if you get set up correctly and a billing or tech issue is often difficult to sort. Not the case for me this time around so here we go...
I went back to BT in April 2016 after swearing to never deal with them again in 2008 due to serious problems getting set up and ongoing billing/tech issues (the dreaded famed call centre scenario). I decided a premium ISP would be better and moved to Enta at the time, then ADSL24 (who where by far the best of the smaller ISPS), COMS.com and finally Timico (awful)
I endured Timico while waiting for FTTC to finally became available in my area, BT dangled a bargain deal under my nose and I succumbed. So far all is good!Good
Price. Line rental in advance worked out at about £16/month if paid in advance. Calls pack £3.50/month Unlimited fibre option 1 (50/10) £10/month. A total of £29.50 on a 12 month contract. Timico equivalent was £50 with a 2 year contract and rubbish speed/service. No contest.
Speed- When I signed up, option 1 was the 30/10 speed. The day after by price bundle ended they increased option 1 to 50/10. Quick call (!) to CS and I was upgraded for free. Went live when they said it would happen a couple of days later and the process was painless. I get full speed virtually all the time, sometimes DL drops to around 35-40 for a short while.
Free wifi- have made use of this when out and about as the data signal in most areas of Wales where I live is poor.
Customer service- As much as I hate to admit it CS has been spot on. The service went live when they said it would, I got the speed upgrade exactly when they said it would, I got courtesy calls exactly when they said and the actual product has been as described.Bad
Nothing so far other than the standard FTTC connection fee which was about £49 I thinkIndifferent-
Evey time I run a speed test or log into the router, I do so with baited breath expecting to find a problem and anticipate that feeling of dread related to having to deal with tech support. 6 months in, I can breath a sigh of relief each time and put it down to that experience 8 years ago. I haven't had need to contact TS so can't comment.
All in all, more than happy. I went to BT thinking that if it performs half as well as they promised it would still be 3 times fast than by ADSL2 service. I had an unfounded aprehension of what the set up process would be like.
I had been paying £20 to Timico just for ADSL2 and got a slow connection and the kind of poor customer service I would have expected from a big player. The reverse has been true and I wish I had moved away from Timico to BT ages ago.
Still feel like I have to keep my fingers crossed though just in case a problem occurs but I had to cross my toes as well at Timico and at least I save a fair few quid in the process with BT!