Three of us in my office are/were with Plusnet. I shifted early, 9 months into contract, after getting fed up with support issues. One guy is just changing provider now after they switched him without any alternative from 40/20 to 52/10, thus halving his upload speed. Third guy was seriously miffed with the 40/2 service, which he felt had been mis-sold, but is going to put up with them until end of contract before shifting.