I work for a broadband reseller and ever since the self-install option came about for FTTC we've only ever ordered VMG8324-B10A devices from our supplier. We've always been able to set up remote management via the GUI, however our recent batch of Zyxels completely lack this option and I can't understand why.
I've telnetted in to the units and the rmtmgmt command says 'not recognised'. I've upgraded to the latest v15 firmware, factory defaulted the units etc, nothing brings the remote management option back.
Any thoughts as to why this may be? It's almost as if our supplier has removed the option, maybe they've locked it down so they're guaranteed remote access themselves. But they've given us no help on this.
Any help is appreciated.